Student & Programme Support Officer

Midwifery at the University; West of England; On-site; GBP 26,000 - 36,000; Full time

Job summary

UWE Bristol is seeking an Officer in the SPS Team to supervise Administrators, provide high-quality customer support, and collaborate with a wide range of university stakeholders. The role is campus-based with potential working from home as agreed.

You will join a fast-paced, student-focused environment that values ideas and continuous development. The post is full-time on a fixed-term contract until 31 July 2027, with a comprehensive induction and progression opportunities across professional

Qualifications

• Strong customer service ethos and proactivity.
• Ability to communicate effectively and build relationships with stakeholders across the university.
• Good IT skills including email and MS Office.

Responsibilities

• Supervise the work of Administrators within the SPS Team.
• Provide advice and support to internal and external customers.
• Contribute to a vibrant, campus-based work environment and engage in induction and development activities.

Skills

Customer service

Communication

Prioritisation

MS Office

IT skills

Tools

MS Office

Job description

Support during the application process: If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as an employee, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.

Examples of adjustments could include:

• Extra time for online assessments.
• Providing alternative accessible formats.
• Interview questions in advance of the interview.
• Providing some extra information about what to expect.
• Office orientation before an in-person assessment.

Basis Full time

You will be joining a team that is passionate about delivering high quality, student focussed support. New members are welcomed and made to feel at home from the outset. When working on campus SPS are in our School offices alongside other professional services teams supporting the student journey through a professional administrative service to our students and academics.

As an Officer within the Team, you will supervise the work of Administrators within the team. You’ll have the support and guidance of the SPS Team Leader and your officer peers.

The environment we work in is vibrant and fast paced, you’ll feel part of a team and have a sense that you are able to make a difference to our students’ experience. This is a team where ideas are valued and listened to.

About you

We are looking for someone with a strong customer service ethos, enthusiasm and proactivity, and an ability to prioritise. You will be expected to provide advice and support to our customers both internally and externally.

Team working is an integral part of everything the SPS team does, and you will have the ability to communicate effectively and build strong relationships with a range of stakeholders across the university.

Excellent customer service is at the heart of everything we do at UWE Bristol and the postholder will be able to demonstrate their strong client focus and how their skills and experience to date can contribute to providing the best experience possible to our students.

You’ll be adaptable and able to approach your work in a calm and professional manner. You will be supported in learning this role and given opportunities to develop your skills and experience through a thorough induction programme as well as various in-house learning and development courses.

You will have a wide range of administrative experience. You will also need to have good IT skills including email and MS Office.

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision‑making and problem‑solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from global majority candidates as we are currently under‑represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

UWE Bristol is a campus‑based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for most of your time with the opportunity to work from home if agreed with your line manager.

This is a full time, FTC post till 31st July 2027, working 37 hours per week

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.