Student Living and Partnerships Manager

University of Leeds; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

42 days annual leave

On-site gym access (The Edge)

Staff development courses

On-site childcare

Shopping discounts

Travel schemes

Job summary

University of Leeds is recruiting a Student Living & Partnerships Manager to lead the Residence Life & Accommodation Office, delivering high quality accommodation services and an exceptional customer experience across campus and the residential portfolio.

Reporting to the Head of Residential Services, the post holder will oversee residential partnerships, supplier relationships and governance, with DBS clearance required and flexibility for weekend work and open days as part of service

Responsibilities

• Lead and manage the University’s Residence Life & Accommodation Office.
• Provide strategic oversight of residential partnerships and supplier relationships, supporting consistency of approach, service standards and governance across the residential portfolio.
• Deliver high quality accommodation services and exceptional customer experience.

Job description

Interviews are expected to take place in person on October 14th and 16th

This role requires regular working across the residential portfolio and University campus. There will be a requirement to work weekends, University open days, intake periods and University closure days. Flexibility will be required in line with the needs of the service.

Can you lead and motivate teams to deliver an excellent customer experience and achieve service goals? Do you have significant management and leadership experience gained in a student accommodation and student support related role? We are recruiting a Student Living & Partnerships Manager to lead and manage the University’s Residence Life & Accommodation Office.

Reporting to the Head of Residential Services and working closely with senior colleagues across the Facilities Directorate and wider University, the post holder will play a key role in delivering high quality accommodation services and exceptional customer experience.

The post holder will provide strategic oversight of residential partnerships and supplier relationships, supporting consistency of approach, service standards and governance across the residential portfolio.

The University’s Residential Service operates, manages and leases circa 8500 student beds and generates an annual income of £65 million.

The Residence Life & Accommodation Office are responsible for the management and administration of student accommodation including marketing; applications and allocations, rent collection, communications with residents, student conduct, welfare and social events planning in Residences.

The role will require an Enhanced DBS Check.

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - that’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

and much more!

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.