Student Income & Payments Officer

QA Higher Education; Birmingham; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

QA Higher Education is seeking an proactive Income Officer to join the Finance team in Birmingham. You will handle revenue collection, manage student instalment plans and deliver excellent customer service via calls, emails and in-person interactions.

In this role you will maintain financial ledgers, support data reporting, and collaborate with colleagues across departments to keep records accurate and up-to-date, while contributing to a smooth student experience.

Qualifications

• Strong communication and customer service skills.
• Confidence communicating with customers by phone, email and face to face.
• Good administrative and data management skills.
• Basic competency across Microsoft Office systems.
• A self-motivated and driven approach.
• The ability to work effectively with colleagues across different teams and departments.
• Flexibility and the ability to adapt to changing tasks and priorities.
• A calm and professional approach when working in a busy environment.

Responsibilities

• Support the revenue creation and collection process for QA Higher Education customers.
• Manage and follow up on student instalment plans to support timely payments.
• Provide a high level of customer service through student drop-in sessions, telephone calls and email.
• Respond to high volumes of student and customer enquiries.
• Maintain accurate information and ensure financial ledgers are kept up to date.
• Carry out general administrative duties supporting the Income Team.
• Escalate issues to the appropriate manager where required.
• Support senior Income Officers and the Credit Manager with data analysis and reporting.
• Work with colleagues across departments to maintain reports and documentation.
• Support the processing of exclusions and updates to financial account information.
• Build and maintain effective relationships with students, colleagues and external representatives.

Skills

Strong communication

Customer service

Data management

Administrative skills

Microsoft Office

Self-motivated

Cross-team collaboration

Adaptability

Calm under pressure

Tools

CRM systems

Accounting databases

Job description

QA Higher Education is seeking an proactive Income Officer to join the Finance team in Birmingham. You will handle revenue collection, manage student instalment plans and deliver excellent customer service via calls, emails and in-person interactions.

In this role you will maintain financial ledgers, support data reporting, and collaborate with colleagues across departments to keep records accurate and up-to-date, while contributing to a smooth student experience.