Income Admin Officer

Michael Page; Greater London; Remote; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Work from home

Temporary position

Job summary

Michael Page is recruiting an Income Admin Officer for a temporary role in the higher education sector in the Greater London area. You will provide financial support to individuals, resolve queries, and contribute to a smooth income collection process with confidentiality and professionalism.

Responsibilities include invoicing, debt collection administration, and assisting with write-offs and refunds, while seeking process improvements and delivering excellent internal and external service.

Qualifications

• Recent experience in an administration role within an income collection context.
• Understanding of financial support and income management processes.
• Familiarity with income collection procedures and policies.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in Excel, Word and Teams to support daily tasks.

Responsibilities

• Generate invoices and credit notes, and dispatch collection letters and emails per procedures.
• Undertake sales ledger, debt and income collection administration.
• Assist with write-off and refund processes.
• Collaborate with colleagues to ensure consistent service delivery.
• Identify opportunities for process improvements within the department.
• Support individuals navigating financial systems and processes.
• Deliver excellent customer service while maintaining confidentiality.
• Ensure compliance with organisational policies and regulations.

Skills

Administration experience

Income management understanding

Discretion with sensitive information

Professional service

Tools

Microsoft Excel

Microsoft Word

Teams

Job description

As an Income Admin Officer within the higher education sector, you'll play a key role in providing financial support to individuals, ensuring their queries are resolved effectively. This temporary role offers the chance to make a contribution by helping people manage their financial obligations with clarity and confidence.

Client Details

Our client is a leading higher education institution committed to creating opportunities, driving social mobility, and supporting a diverse community of students and staff. With a collaborative and student-focused culture, they offer a welcoming environment where professional development and excellent service are highly valued.

Description

• Assist with; The generation of invoices and credit notes, production and dispatch of automated / manual collection letters and emails, in accordance with agreed collections procedures, processes and timescales.
• Undertaking sales ledger, debt collection and income collection related administration processes, as determined by Income Manager / Head of Service.
• Assist with write off and refund processes
• Collaborate with colleagues to ensure consistent and effective service delivery.
• Assist in identifying opportunities for process improvements within the department.
• Support individuals in navigating financial systems and processes.
• Deliver exceptional customer service while maintaining confidentiality.
• Ensure compliance with organisational policies and relevant regulations.

Profile

A successful Income Officer should have:

• Recent experience of an administration role within an income collection team
• A good understanding of financial support and income management processes.
• Recent experience of working in accordance with income collection related procedures and policies
• The ability to handle sensitive information with discretion and professionalism.
• Proficiency in using relevant software and systems, Microsoft Excel, Word and Teams
• Providing a professional service to internal/external customers, colleagues and 3rd parties at all times

Job Offer

• An hourly rate of 15.00- 17.00, dependent on the level of experience.
• The flexibility to work from home (wfh).
• A temporary position within the higher education sector.

We are committed to creating an inclusive environment.

As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.

If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.