Byres Community Hub Host

University of Glasgow; Glasgow; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

41 days annual leave

Pension

Flexible working

Health and wellbeing support

Job summary

University of Glasgow is seeking a friendly, customer-focused team member to work at Byres Community Hub on Western Campus. You will be the first point of contact for hub users, welcoming students, staff and visitors and supporting a busy programme of events and bookings.

The role covers front-of-house, operations, hospitality and digital admin, with flexible hours including occasional extended opening times and Saturdays. A Grade 4 salary of £25,804 to £27,319 per year is offered.

Qualifications

• Demonstrable experience at an equivalent role or Scottish qualification framework level 5/6.
• Understanding of customer service and basic hospitality practice.
• Awareness of health and safety procedures.

Responsibilities

• Greet Hub users with a professional and inclusive welcome.
• Support daily operations, bookings, and events.
• Assist with opening and closing procedures.
• Maintain hygiene standards in kitchen and facilities.
• Coordinate with teams for events and community activities.
• Use university systems for room bookings and scheduling.

Skills

Interpersonal skills

Customer service

Organisational

IT systems

Initiative

Diversity engagement

Food hygiene

Education

SCQF 5/6 or equivalent

Customer service/hospitality understanding

Tools

Microsoft Office

Booking platforms

Job description

Job Purpose

An opportunity has arisen for a new position within a shared community and events space on the University of Glasgow’s Western Campus within Byres Community Hub.

Main Duties and Responsibilities

1. Customer Service & Front-of-House

• Act as the first point of contact for all Hub users, providing a professional, friendly, and inclusive welcome
• Support a vibrant and engaging environment for students, staff, and community visitors
• Respond to enquiries in person, by email, and online
• Promote Hub activities, services, and wider University opportunities

2. Operational Support

• SupportByres Community Hub Team (Community Engagement Lead, Community Events and Engagement Coordinator, Administration and Community Engagement Assistant) and School of Health and Wellbeing Operations Team (Reception and Facilities Staff) with theday-to-day running of the Hub, ensuring spaces are clean, safe, and ready for use
• Assistwith openingand closing procedures
• Monitor use of spaces and ensure adherence to health & safety procedures
• Prioritise own workload to support daily operations, bookings, and events
• Respond to changing demands within a busy environment
• Work flexibly to support extended opening hours, events programme, and leave cover

3. Hospitality & Kitchen Support

• Be aware of where UofG Catering deliveries are to go and prepare for collections for quick change over of rooms
• Support Hub users and groups to access facilities such as hot water for meetings and activities
• Prepare and set up basic refreshments (e.g. teas, coffees, water service) for meetings and events
• Ensure kitchen and refreshment areas are clean, well-maintained, and compliant with hygiene standards
• Work with the Hub Administrator tomonitorand replenish supplies, ensuringappropriate stocklevels
• Report any maintenance or supply issues relating to kitchen and hospitality provision

4. Events & Community Engagement

• Assistin the delivery of events, activities, and community programmes
• Check exhibitions daily to ensure the space is presented well
• Engage positively with community groups andstaff andstudent users
• Contribute to an inclusive and welcoming atmosphere

5. Bookings & Coordination

• Provide cover when required to use university systems for room bookings and scheduling
• Ensure spaces are set up in line with booking and event requirements, including hospitality needs
• Track usage of rooms and central exhibition area
• Communicate effectively with the wider Hub teamregardingdaily activity and requirementsand follow up with enquiries from users in the space.

6. Administrative & Digital Support

• Work closely with Hub Administrator tomaintainaccuraterecords relating to bookings, activities, and hospitality supplies
• Use digital systems confidently (email, booking platforms, Microsoft Office)
• Assistwith basic data collection or reporting asrequired

7. Teamworking

• Work collaboratively with colleagues across the Hub,Schooland wider University
• Play a role in the Byres Hub Advisory Hub to bring your experience of working in the Hub and events such as our annual community day.
• Contribute to a positive, supportive team environment

Knowledge, Qualifications, Skillsand Experience

Knowledge and Qualifications

A1Either: Ability todemonstratethe competenciesrequiredto undertake thedutiesassociated with this level of post havingacquiredthe necessary knowledge and skills ina similar role.Or: Scottish Credit and Qualification Framework level 5 or 6 [National 5 or 6, ScottishVocational Qualification level 2 or 3] or equivalent, and experience of personaldevelopment in a similar role.

A2 Understanding of customer service and basic hospitality practice

A3 Awareness of health and safety procedures

Skills

• C1 Excellent interpersonal and communication skills
• C2 Strong customer service and front-facing confidence
• C3 Good organisational and multitasking ability
• C4 Confidence using IT systems (e.g. booking systems, email, Microsoft Office)
• C5 Ability to work independently using initiative
• C6 Ability to engage with a diverse range of users
• C7 Awareness of basic food hygiene and safe working practices (or willingness to undertake training)

Experience

• E1 Experience in a customer/public facing or third sector role

Desirable

• F1 Experience supporting events or community activity
• F2Experience working in a team environment
• F3 Experience of basic administrative or coordination tasks
• F4 Experience of hospitality

Terms and Conditions

Salary will be Grade 4, £25,804 - £27,319 per annum.

This post is fixed term for up to 3 years.

Working hours are Monday to Friday 9:00am to 5:00pm four days a week and 12 noon to8pmone day a week (one hour unpaid break daily) to allow us to trial evening bookings. To meet operational requirements, the successful candidate will also be expected to undertake occasional Saturday working, with appropriate notice provided and demonstrate flexibility in working hours to support service delivery when required.

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing date : 1 October 2026 @23:45