Student Housing Support Specialist

Edinburgh Napier University; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

41 days annual leave

Generous pension scheme

Nationally agreed pay increases

Learning and development opportunities

Discounted gym access

Job summary

A prominent UK university is seeking an Accommodation Assistant to join its Property & Facilities team in Edinburgh. The role involves providing front-line advice to students and assisting in the management of student accommodations. Candidates should have extensive customer service experience and knowledge of housing legislation. The position offers a supportive work environment and various development opportunities, aimed at enhancing student living experiences.

Qualifications

• Strong customer-service focused outlook with clear communication skills.
• Extensive relevant front-line customer contact experience.
• Knowledge of housing legislation and private rented sector.

Responsibilities

• Providing advice to student tenants on tenancy and repairs issues.
• Responding to student and stakeholder enquiries promptly.
• Maintaining the Student Accommodation Housing Management System.

Skills

Customer-service focused

Effective communication

Microsoft Excel knowledge

Analytical skills

Job description

A prominent UK university is seeking an Accommodation Assistant to join its Property & Facilities team in Edinburgh. The role involves providing front-line advice to students and assisting in the management of student accommodations. Candidates should have extensive customer service experience and knowledge of housing legislation. The position offers a supportive work environment and various development opportunities, aimed at enhancing student living experiences.