Student Finance Administrator – University Funded Schemes

The University of Manchester; Manchester; Hybrid; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Employee health and wellbeing services

Annual leave entitlement

Christmas closure

Discounts

Zusammenfassung

The University of Manchester is seeking a capable administrator to oversee activities within the assigned area, supervise team members and provide guidance to stakeholders. You will maintain data accuracy, manage student records, and support reporting while adhering to data protection rules.

Role involves processing hardship funds and loan applications, assisting with events, and delivering projects within service level agreements. Hybrid working arrangements may be considered.

Qualifikationen

• Experience with administration and data management in a complex environment.
• Strong attention to data quality and reporting requirements.
• Excellent customer service and stakeholder guidance skills.
• Experience with financial processing and loan administration.
• Knowledge of US Loan Program regulations is desirable.

Aufgaben

• Administer activities for the assigned area and coordinate the team.
• Provide information, advice and guidance to stakeholders.
• Maintain student data and related records to data protection standards.
• Assist with event planning, meetings and reporting requirements.
• Process Hardship Fund and loan applications in line with guidelines and budgets.
• Manage NSLDS enrolment reporting and US loan administration where applicable.
• Support delivery of projects and monitor activity within service level agreements.

Kenntnisse

Administrative

Data management

Customer service

Financial processing

Reporting

US loans knowledge

Tools

NSLDS processes

Jobbeschreibung

Overall Purpose of the Job:

• Be responsible for the administration of activities for the assigned area; supervise and co-ordinate the work of the team, acting as a point of reference.
• Provide information, advice and guidance to stakeholders.
• Work flexibly as required across the University, supporting delivery of University and local priorities as a single cross-University team.
• Maintain own data management, the student record and data quality for all related areas of delivery.
• Maintain and update system records with reference to current data protection legislation and provide reports.
• Assist with the planning, organisation and delivery of events; organise and service meetings.
• Act in accordance with and promote University policies and requirements at all times.
• Deliver excellent customer service and play an active role in communities of practice.
• Assist with the delivery and monitoring of projects and activities.
• Be part of the collaborative student finance team taking ownership of student finance enquiries within specified service level agreements.
• Process Hardship Fund applications and other University funding applications in a timely manner and in line with guidance and allocated budget.
• Undertake administrative and financial processes for schemes requiring evaluation by a panel of staff; undertake administration of loans in respect of US students, having detailed knowledge of regulations governing the US Loan Program and private US loans.
• Have knowledge of the administration of Veteran's Affairs (VA) benefits in respect of US military veterans and/or their children.
• Generate requests for refund, investigate and resolve as appropriate; communicate with current and prospective students regarding their loans; prepare and submit online bi-monthly enrolment reports to National Student Loan Database System (NSLDS).

Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [e-mail] .

Any CV's submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Taibah Khan

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.