Data & Operations Coordinator

Study Group; North East; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Study Group is recruiting for a Centre Administrator at the Durham International Study Centre in Stockton-on-Tees. The role focuses on data management, assessments and academic administration, ensuring compliance and supporting the student experience.

You will work with university partners and central teams to maintain accurate datasets, coordinate assessment processes, and support visa and attendance compliance while upholding Study Group policies and procedures.

Qualifications

• Bachelor’s degree (or equivalent experience)
• Experience supporting students in an educational context
• Experience in a regulated environment
• Ability to develop and maintain the Student Experience

Responsibilities

• Maintain the Centre’s definitive datasets and student results, producing reports for the Head of Centre and team
• Act as secretary to governance boards as required
• Ensure Study Group policies and SOPs are followed
• Support quality assurance and enhancement activities
• Update student bookings with Study Plan changes
• Produce timely student reports with accurate information and professional feedback
• Assist with MAB and PAB organisation
• Organise assessment release and invigilation
• Verify assessments and manage documentation
• Keep systems up to date (Wiseflow) and maintain assessment records
• Coordinate visa and attendance processes as part of compliance

Skills

Data management

Academic administration

Compliance knowledge

Communication

Education

Bachelor’s degree

Tools

Wiseflow

Job description

Contract type: Full Time (37.5 hours) - Fixed Term to 31/08/2027

Location: Stockton-on-Tees, Durham International Study Centre

Salary: up to £28,000 per annum

Internal applications only: deadline to apply Monday 8th September 2026

ABOUT THE ROLE

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, compliance (student enrolments and attendance).

To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.

The post holder will report to the Student Experience Manager. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

Data Management

• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
• Act as secretary to relevant governance boards as required
• Ensure Study Group policies and standard operating procedures are followed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to update student bookings with Study Plan changes
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support management with MAB and PAB organisation.

Assessments & Academic Administration

• Assist the centre managers with the implementation of assessment standards and regulations.
• Organise the release of assessment screens termly.
• Organise and assist with invigilation of assessments
• Organise the verification process of assessments., security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required (Wiseflow etc).
• Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)

Compliance & HR specialism

• Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Keep accurate records, report BRP errors, chase outstanding compliance documentation.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information
• Ensure Validate is updated as required. Attend monthly visa lead meetings organised by the central team to embed the Study Group Standard Operating Procedures
• Monitor attendance in line with the policy, logging the attendance interventions required and liaising with the Wellbeing & Progression Coordinator to ensure interventions are implemented. Record any mitigating factors
• Support the Student Experience Team in contacting absent students and inform parents and agents when necessary.
• Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation.

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assistinorganisinganddeliveringstudent events such as induction,transition and enrichment activities
• Liaise with central teams to manage workload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders
• Liaise with Central Timetabling Team and Heads of Subject to coordinate the timely production of termly class timetables, and to facilitate ad hoc timetable changes.
• Any other duties as required by the Student Experience Leader or Centre Director

ABOUT YOU

• Bachelor’s degree (or equivalent experience)

• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted - Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see ourPrivacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted.