Student Experience Lead: Support & Growth

Basingstoke College of Technology; Basingstoke; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Excellent annual leave

Free onsite parking

Onsite gym

Nursery discounts

Cycle to work scheme

Professional qualifications at no cost

Season ticket loans

Job summary

Basingstoke College of Technology is seeking a Lead Student Support Assistant to coordinate a team of support staff across the college. You will drive inclusive support for students and work closely with tutors to raise teaching standards and learner outcomes.

As a line manager, you will conduct performance reviews, run inductions, mentor staff, and keep team targets on track, while ensuring safeguarding and compliance throughout the student journey.

Qualifications

• Experience delivering inclusive, responsive student support in a college setting.
• Ability to coordinate and mentor a team of support staff.
• Proven track record of improving teaching and learning standards.

Responsibilities

• Deliver inclusive, responsive, and innovative support across the college focused on English/Maths, Curriculum, or Foundation Learning.
• Collaborate with tutors to champion high standards of teaching and learning to ensure student success.
• Lead a team of Student Support Assistants, conducting bi-annual performance reviews, inductions, mentorship, and monitoring targets.

Skills

Team management

Mentorship

Performance reviews

Staff development

Job description

Basingstoke College of Technology is seeking a Lead Student Support Assistant to coordinate a team of support staff across the college. You will drive inclusive support for students and work closely with tutors to raise teaching standards and learner outcomes.

As a line manager, you will conduct performance reviews, run inductions, mentor staff, and keep team targets on track, while ensuring safeguarding and compliance throughout the student journey.