Campus Experience Team Lead - Switchboard & Receptions

Work Bristol; Bath; On-site; GBP 27,000 - 30,000; Part time

Job summary

University of Bath is seeking a self-motivated, results-driven manager to lead Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service and staff performance. This is a permanent, part-time role of 21 hours per week across three days, with Friday availability.

You will recruit, train and supervise reception staff, manage rotas and enquiry handling, oversee check-in/out processes and maintain accurate records, run the University

Responsibilities

• Lead day-to-day reception operations across campus hubs
• Recruit, train, and manage reception staff
• Manage rotas and enquiry handling systems
• Oversee check-in/out processes and maintain accurate records
• Manage the University Switchboard and ensure professional communication
• Work collaboratively to deliver a high-quality campus experience

Job description

University of Bath is seeking a self-motivated, results-driven manager to lead Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service and staff performance. This is a permanent, part-time role of 21 hours per week across three days, with Friday availability.

You will recruit, train and supervise reception staff, manage rotas and enquiry handling, oversee check-in/out processes and maintain accurate records, run the University