Student Experience Coach

Heart of Worcestershire College; Redditch; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a forward-thinking college as a Student Experience Coach, where you'll play a vital role in supporting students' wellbeing and development. This position offers the chance to lead initiatives that promote health, equality, and student engagement. You will collaborate with various departments to foster an inclusive environment and help students thrive. With opportunities for professional growth and a supportive community, this role is perfect for someone passionate about making a difference in students' lives.

Benefits

Confidential Employee Assistance Programme

Regular Continuing Professional Development

Flexible Working

Employee Discounts

Progression Opportunities

Cycle to Work Scheme

Free Onsite Parking

Volunteering Opportunities

Qualifications

• Experience working with 16-18 year olds is essential.
• Ability to support health and wellbeing initiatives.

Responsibilities

• Organize health and wellbeing campaigns to support students.
• Develop focus group activities for equality and diversity.

Skills

Communication Skills

Organizational Skills

Motivation

Education

Relevant Degree or Qualification

Job description

Job Title Student Experience Coach Closing Date 22/05/2025 23:59 Pay Up to £26,821 depending on experience and qualifications. Hours 37 Hours x 52 Weeks Type Full Time

Up to £26,821 depending on experience and qualifications.

Redditch/Bromsgrove

Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.

WHAT WE ARE LOOKING FOR:

To be come a Student Experience Coach in our Student Support and Wellbeing department , we need someone who is motivated , organised and a good communicator.

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

Although this position is centred on our Redditch and Bromsgrove campuses, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has knowledge and experience of working with 16-18 year olds, you will support in many aspects. To name a few:

•To advance processes that enable the college to gather the “Learner’s Voice” and to train and support students to fulfil their roles as Student Ambassadors.

• •To organise and promote a range of health and wellbeing campaigns and resources to raise awareness of relevant issues that impact on students and signpost to support.
• •To support the development of Social Action plans and reporting using ‘Good for me, Good for FE’ initiative, acts of kindness and ‘I will’ campaign.
• •To further develop focus group activities for identified cohorts of learners to support equality, diversity and inclusion objectives.

  ABOUT US.

  Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

  Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

  THE PERKS.
  
  A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.
Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.

For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.

Closing date for this post is: 22/05/2025

For further information on the role, please contact our HR Department on 01527 572592 or [e-mail] .


If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting there is more information about the position on the Heart of Worcestershire website, this will include the role profile.

• Job Description

  AIMS AND PURPOSE OF THE JOB

  • To advance processes that enable the college to gather the “Learner’s Voice” and to train and support students to fulfil their roles as Student Ambassadors.
  • To organise and promote a range of health and wellbeing campaigns and resources to raise awareness of relevant issues that impact on students and signpost to support.
  • To support the development of Social Action plans and reporting using ‘Good for me, Good for FE’ initiative, acts of kindness and ‘I will’ campaign.
  • To further develop focus group activities for identified cohorts of learners to support equality, diversity and inclusion objectives.
  • To develop activities and resources to support learners to develop their character, including confidence, resilience and independence.
  • To develop activities and resources to prepare learners for life in modern Britain, by equipping them to be responsible, respectful, active citizens who contribute positively to society, developing their understanding of fundamental British values and their understanding and appreciation of diversity.
  • Develop enrichment activities to enhance personal development and the learner experience.
  • Oversee the management of the student recreational space ‘The SUB’

  In achieving the above, the post will: -

  MAIN DUTIES/RESPONSIBILITIES

• To organise the College’s Freshers’ Fair in September of each year.
• To organise cross-college campaign weeks in relation to Staying Safe, Equality and Diversity, Health and Well-being which complements the College’s Personal Development Framework.
• To support and organise charity events throughout the year.
• To be a key driver in developing social action activities with learners.
• To ensure that the budget set aside for these purposes is efficiently spent and effectively monitored.
• To facilitate and oversee the provision of qualified guest speakers to deliver the health and wellbeing campaigns.
• To identify the recreational, social and cultural needs of students in order to facilitate their personal development. Organise and promote a programme of activities to meet their identified needs.
• To maintain good order and discipline among the students and to safeguard their health and safety both on the College premises and when engaged in authorised College activities elsewhere.
• Promote good working relationships between the College and relevant external agencies.
• Supporting the development of Student Ambassadors.
• To develop Student Ambassador focus groups to capture the “Learner Voice” in regard to relevant subjects.

  12) To organise and run the Student Conference.

• To represent the needs of students and help meet their social and educational needs.
• To develop and co-ordinate the FE Learner Voice Framework across the College and provide administrative support as required.
• To support the aims of the Careers Strategy, EDI Action Plan and any other College objectives.
• To attend and support College open events.
• To provide support to the Clerk to the Corporation in the election of the Student Governor post.
• Produce reports on the engagement of learner voice activities and surveys.

GENERAL DUTIES AND RESPONSIBILITIES

• Refer to other members of the business support teams and other appropriate agencies to assist students to remain on course, return to College, or transfer effectively to alternative provision.
• Support members of the Information Systems and Student Experience Department in meeting the needs of students or College objectives.
• Contribute to the review and evaluation of Student Experience systems and procedures.
• Ensure a full working knowledge and understanding of courses and other services at the College.
• To undertake duties as a First Aider
• To comply with the requirements of the Data Protection Act
• To comply with the requirement of the Health and Safety at Work Regulations.To take reasonable care for the health and safety of themself and for others affected by their work in ensuring that the Health and Safety responsibilities are carried out.
• Such other duties as are commensurate with the job purpose, the title of the post and its grading.
• This job description is current at the date shown below and is a guide to the work you will be required to undertake.In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

CONDITIONS OF SERVICE

The appointment is subject to the Conditions of Service for Business Support Staff.

All successful applicants will undergo the following checks:

• · Enhanced DBS
• · 2 x References, one of which must be your current or most recent employer
• · Qualification validation check

SALARY

The salary range for this post is from £24,675 to £26,821 per annum.Your starting salary will be dependent upon your qualifications and experience. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.

HOURS OF WORK

The hours of work will be based on 37 hours per week, 52 weeks per annum.

ANNUAL LEAVE

The post carries 25 annual leave days, plus eight public bank holidays plus a further five concessionary days as ‘leave to be taken at the Principal’s discretion’.

After 2 years continuous service, your annual leave entitlement will increase to 30 days per annum.

Please note that only in exceptional circumstances, with your Directors permission, will staff be able to take more than 3 consecutive weeks of leave in any leave year.

PENSION SCHEME

The College operates an occupational pension scheme, namely the ‘Local Government Pension Scheme’.

PROBATIONARY PERIOD

All newly appointed staff have to serve a 6 month probationary period.During the probationary period you will have to complete the Corporate staff induction, a Teaching and Learning Induction session if you deliver learning and additional mandatory courses on: Equality & Diversity session, Keeping Children safe in Education, Safeguarding Training session, Prevent, GDPR, Cyber Security and Health & Safety training session. Failure to complete these will prevent you from successfully completing your probation. .

REFERENCES

All candidates have to have 2 satisfactory references.

LOCATION

The successful applicant will be based at Redditch and Bromsgrove but may be required to work at other locations from time to time.

VALIDATION OF QUALIFICATIONS

The College will undertake qualification validation by writing to the appropriate educational institute. Only those qualifications which are essential for the post will be followed up.

CONTRACTUAL REQUIREMENT TO OBTAIN A QUALIFICATION

If you are required to obtain a qualification as a contractual requirement, the College reviews its CPD budget on an annual basis regarding availability of funds, and cannot therefore guarantee that newly appointed staff will receive either part or full funding for the course fees. However, student loan facilities are available.

MATHS AND ENGLISH

All staff are required to have a minimum level 2 qualification in both English and Maths.If you are not already in receipt of one or both of these qualifications, you will be expected to obtain it (them) during your employment at the College.

SAFEGUARDING

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment.All newly appointed staff will be required to undertake safeguarding training during their probationary period.

Heart of Worcestershire College adheres to the Department of Education’s guidance on ‘Keeping children safe in Education’.As part of your induction, you will be required to read and understand part 1 of this document.

ONLINE CHECKS

Candidates shortlisted for interview and then subsequently become successful in the recruitment process and prior to a formal offer of employment being made will be subject to online checks being carried out by a neutral party not directly involved in the recruitment process.Consent for these checks was requested at application stage.

DISCLOSURE & BARRING CHECK

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check.The costs of this check will be deducted from the applicants first salary payment from the College.The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.

RECRUITMENT OF EX-OFFENDERS

The College is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

As an organisation we use the Disclosure & Barring Service (DBS) to assess the suitability of all prospective appointments. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed.

Applicants/employees are required to declare any pending criminal prosecutions they may have as well as any spent criminal convictions, cautions, reprimands and final warnings as defined under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The only exception to this requirement is that applicants/employees do not need to disclose any ‘protected’ cautions, or convictions as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2013.

Please read the ‘Guidance Note to applicants on disclosing information about cautions and convictions in their application’ document before you complete your application form.

Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of any offences.

TRAINING

All successful applicants will be required to undertake all mandatory training and update sessions and any appropriate training and development as required, including Health and Safety.

SMOKING POLICY

HoW College is a Smoke Free environment from the effects of direct/indirect contact with smoking, including using the following:

• Cigarettes
• E-cigarettes
• Vaporisers
• Pipe smoking
• Cigars
• And all other associated smoking products

APPLICANTS WITH DISABILITIES

Candidates with a disability should contact the HR Department before interview if they require any adjustments to be made for the interview and/or selection tests.

APPLICATIONS

A completed application form should be submitted. Curriculum vitae will not be accepted as a substitute.

It would greatly assist the shortlisting panel if the information submitted on your application clearly identifies and demonstrates how your qualities match those listed under the essential requirements on the person specification.

Please remember that it is not sufficient to merely repeat what is in the specification – you must show how you meet each requirement. You must also provide details under ‘previous employment’ which must include all employment undertaken since leaving full time education.

INTERVIEWS

The Interview date for this post is TBC; short-listed candidates will be notified with the details for interview.Due to high volume of applications, it is not our intention to notify unsuccessful applicants.If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful and accept our thanks for your interest in applying. College reserves the right to withdraw a position before the closing date if the appointment has beenarranged or no longer required.