Apprenticeship Support Coach

JR United Kingdom; Greater London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in apprenticeship training is seeking an Apprenticeship Support Coach for a home-based role. The successful candidate will support apprentices, manage records, and ensure alignment with industry standards. This position requires strong communication and organizational skills, with a focus on learner development and support.

Qualifications

• Previous experience working within apprenticeships.
• Ability to work independently and as part of a team.

Responsibilities

• Support apprentices throughout their learning journey.
• Conduct regular check-ins and progress reviews.
• Manage and update learner records using the e-portfolio system.

Skills

Communication

Interpersonal Skills

Assertiveness

Listening

Organizational Skills

Time Management

Administrative Skills

Tools

Word

Excel

Outlook

Job description

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We are thrilled to support one of our clients in sourcing an Apprenticeship Support Coach to join their team. This is a home-based position where you will support apprentices throughout their learning journey.

The provider prides itself on having a strong connection to industry, with founders from senior construction and automotive roles. They observed that training and apprenticeships often lacked real skill development for industry, leading to the creation of this organization. Their mission is to build high-quality, innovative solutions for businesses by prioritizing learner experiences.

The Apprenticeship Support Coach will assist learners with their progress and administration, conducting regular check-ins and progress reviews to ensure they stay on track. The successful candidate will also provide additional support as needed.

As part of the delivery team, you will manage and update learner records using the e-portfolio system, covering areas such as:

1. Assessment Planning
2. Evidence of Teaching
3. Learning and Assessment
4. Functional Skills Progress
5. EPA Training
6. Timetables
7. Supporting learners with Off The Job Training

You will work closely with the Partnership Account Team to develop and maintain employer relationships, ensuring learner progress aligns with the Delivery Model. You will conduct effective exit reviews to promote upskilling and personal development.

You will provide Information, Advice, and Guidance (IAG), referring learners to other agencies like government bodies, training providers, or specialists, and advocating on their behalf when necessary.

Maintaining learner records in line with GDPR regulations, organizing additional support with tutors, and being the key contact for learners regarding schedule changes are also essential responsibilities.

You will promote initiatives such as "Apprentice of the Month" and "Theme of the Month," and raise awareness about government strategies for safeguarding and the Prevent Duty, reporting concerns to the Safeguarding Officer as per policies.

Promoting inclusive learning opportunities, celebrating diversity, and ensuring learners receive adequate support and guidance are key aspects of the role. You will also prioritize between enrollment and review activities based on business demand.

Embedding all Equal Opportunities policies, health and safety requirements, safeguarding, and welfare promotion are mandatory. Participation in team and company meetings is expected.

Experience and Skills:

• Previous experience working within apprenticeships
• Excellent communication and interpersonal skills
• Assertiveness and composure under pressure
• Strong listening and questioning skills
• Ability to work independently and as part of a team, using initiative
• Organizational skills with effective time management
• Ability to meet targets and deadlines
• Administrative skills, including report writing, record keeping, and IT proficiency
• Proficiency in Word, Excel, and Outlook