Student Experience Architect (Hybrid, UK-wide)

Hintel; Wantage; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Hintel is recruiting a brand-new Resident Experience Manager to shape the student experience across a nationwide portfolio. You will work with Marketing, Communications & Operations to design events, campaigns and initiatives that engage students throughout the academic year, from wellbeing activities to employability and personal development programs.

The role involves leading the Resident Experience Framework, partnering with universities and campus teams, and turning resident feedback into

Qualifications

• 3+ years’ experience within resident/customer experience, marketing & engagement, hospitality, student services or community engagement
• Experience delivering events, engagement programmes or customer experiences
• Strong project management and organisational skills
• Creative, proactive and confident bringing new ideas to the table
• Excellent communication and stakeholder management skills
• Comfortable using customer insight and feedback to drive improvements

Responsibilities

• Develop and deliver student events, campaigns and engagement initiatives across the UK portfolio
• Create programmes around careers, employability, wellbeing and personal development
• Lead and develop the Resident Experience Framework
• Work with site teams to bring national campaigns and experiences to life locally
• Build partnerships with universities, student organisations and external partners
• Lead Student Voice initiatives and turn resident feedback into action
• Monitor engagement, satisfaction and rebooking trends to measure impact
• Identify new ideas and opportunities to continually improve the student experience

Job description

Hintel is recruiting a brand-new Resident Experience Manager to shape the student experience across a nationwide portfolio. You will work with Marketing, Communications & Operations to design events, campaigns and initiatives that engage students throughout the academic year, from wellbeing activities to employability and personal development programs.

The role involves leading the Resident Experience Framework, partnering with universities and campus teams, and turning resident feedback into