Student Experience & Support Advisor - Onsite (Fixed-Term)

Global University Systems (GUS); Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

20 days annual leave

Pension 5% personal contribution & 3%

Season Ticket Loan

Vision care vouchers

Training & Development opportunities

Staff discount scheme

Refer a friend scheme

Campus social events

Career progression opportunities

Wellbeing and counselling support

Job summary

Global University Systems (GUS) is seeking a Student Support Officer for our London campus locations (Tower Hill/Aldgate). This full-time, maternity-cover role provides frontline guidance and connects students with campus services to enhance their experience.

You will handle inquiries via email, phone, and in person, signposting to specialist teams, and maintaining compliant records. Strong communication, safeguarding awareness, and IT skills are essential for success.

Qualifications

• Experience of working with students as partners to provide services or activities.
• Experience of working with external stakeholders.
• Proven experience in student experience, student services, or campus operations within HE or FE.
• Strong understanding of student representation structures and feedback mechanisms.
• Excellent communication, organisational, and interpersonal skills.
• Knowledge of safeguarding, Prevent, and data protection regulations.
• Ability to work independently and in a team.
• Student focused, with a friendly and helpful attitude
• Conscientious and motivated with a methodical approach.
• Ability to problem-solve and work from your own initiative.
• Excellent degree of customer service and empathy.
• Ability to analyse qualitative and quantitative data and present this in an appropriate manner.
• Excellent oral and written communication skills.
• High levels of IT literacy and competency with student management systems.

Responsibilities

• Provide front-line advice on academic procedures, timetables, assessments, and university policies.
• Assist students with navigating campus services.
• Signpost students to specialist support teams when required.
• Respond to student queries via email, phone, and in-person at the Student Hub.
• Maintain a professional, empathetic, and solution-focused approach in all interactions.
• Support student engagement initiatives and promote awareness of available resources.
• Log and track student enquiries to ensure timely resolution.
• Maintain accurate records in line with data protection and confidentiality standards.
• Contribute to reporting and feedback to improve service delivery.
• Work closely with academic departments, student services, and administrative teams.
• Participate in training and development to stay updated on college policies and systems.
• Support events such as enrolment, registration and open days.

Skills

Experience with students as partners

External stakeholders

Student experience/services in HE/FE

Student representation structures

Communication skills

Safeguarding & data protection

Independent and team worker

Customer service & empathy

Data analysis (qual/quant)

IT literacy & student systems

Job description

Global University Systems (GUS) is seeking a Student Support Officer for our London campus locations (Tower Hill/Aldgate). This full-time, maternity-cover role provides frontline guidance and connects students with campus services to enhance their experience.

You will handle inquiries via email, phone, and in person, signposting to specialist teams, and maintaining compliant records. Strong communication, safeguarding awareness, and IT skills are essential for success.