Student Experience Advisor - London Campus (Onsite)

Icmp 6; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Attractive Benefits

Job summary

ICMP London is seeking a Student Advisor to be the welcoming first point of contact for students, visitors and staff at the Kilburn and Queen’s Park campuses. This on-site role supports enquiries in person, by phone or online and helps ensure a positive student experience aligned with ICMP’s standards.

Key duties include reception support, handling enquiries, guiding students through enrolment, induction, open days and graduation, and coordinating with teams via email and Teams.

Responsibilities

• Deliver professional, welcoming reception support to applicants, students, visitors, and staff.
• Respond promptly and accurately to student enquiries in person, by phone and by email.
• Assess the complexity and urgency of enquiries and refer to appropriate teams.
• Support student lifecycle events such as enrolment, induction, open days, and graduation.
• Monitor and manage enquiries through email inboxes and Microsoft Teams to ensure timely responses.
• Assist with training and support of Student Ambassadors in front desk duties.
• Complete required training including CAS, Health and Safety, First Aid, and Fire Marshal.

Job description

ICMP London is seeking a Student Advisor to be the welcoming first point of contact for students, visitors and staff at the Kilburn and Queen’s Park campuses. This on-site role supports enquiries in person, by phone or online and helps ensure a positive student experience aligned with ICMP’s standards.

Key duties include reception support, handling enquiries, guiding students through enrolment, induction, open days and graduation, and coordinating with teams via email and Teams.