Student Engagement Officer

Ravensbourne University London; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous leave

Hybrid work model

Job summary

Ravensbourne University London is seeking a proactive Student Engagement Officer to monitor student attendance and engagement, respond to student enquiries, and manage a shared mailbox. The role is data-driven, requiring advanced Excel skills and experience with student data systems.

You will work with academic, student services, registry, learning achievement and casework teams to ensure process alignment across departments, contributing to continuous service improvements and inclusive practice.

Qualifications

• Experience in attendance monitoring within higher or further education.
• Advanced Excel skills required to analyse attendance data.
• Experience using student data systems and providing professional customer support.

Responsibilities

• Monitor student attendance and engagement and report findings.
• Respond to student enquiries and manage a shared mailbox.
• Collaborate with academic, student services, registry, learning achievement and casework teams to align processes.
• Gather and scrutinise attendance data to identify at-risk students.
• Communicate attendance matters to students and support improvement actions.

Skills

Advanced Excel

Student data systems

Customer support

Data-driven

Tools

Excel

Job description

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

As a Student Engagement Officer you will play a crucial role in effectively monitoring student attendance and engagement, responding to student enquiries and monitoring a shared mailbox. In this data driven role you will gather and scrutinise student attendance data to identify individuals who may be falling below the prescribed levels and provide communication to students on attendance matters. You will work collaboratively with the academic, student services, registry, learning achievement and casework teams to ensure alignment of processes across the departments.

The Candidate

Our ideal candidate will have experience in attendance monitoring processes within a further and/or higher education setting. The role is heavily data focussed and will require advanced excel skills, and experience of using student data systems along with experience of providing professional customer support.

The role requires effective organisation, prioritisation and time management skills, excellent attention to detail, and the ability to build strong working relationships with both staff and students. The role holder will be a proactive problem solver who is open to change and can contribute to the continuous improvement of processes, systems, and working practises.

Ravensbourne University operate the Disability Confident scheme, and are committed to good practice in employing disabled people.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.