Student Engagement Coordinator

Walbrook Institute London Limited; Greater London; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Private medical insurance

Cycle to Work scheme

Season ticket and health club loans

Employee Assistance Programme

Learning and development opportunities

Flexible working arrangements

Job summary

Walbrook Institute London is seeking a Student Engagement Coordinator to join our Student Engagement Team. You will be the first point of contact for students, supporting their academic journey and promoting wellbeing across on-campus and online learners.

This role offers hybrid working (up to one day per week on site in London), a campus-based salary up to £30,000, and opportunities to contribute to engagement, retention and student experience within a diverse university community.

Qualifications

• Experience in a student-facing role within HE.
• Experience supporting international or diverse student populations.
• Strong communication and organisational skills.
• Proficient with digital platforms and online systems.
• Commitment to equality, diversity and inclusion.
• Proactive, student-centred mindset to deliver outstanding experience.

Responsibilities

• Provide frontline support for student enquiries in person and online.
• Support students throughout their academic journey and escalate complex issues.
• Monitor engagement and attendance and perform proactive outreach.
• Coordinate and support student engagement activities for on-campus and online students.
• Champion student voice initiatives via surveys and forums.
• Maintain records and contribute to service KPIs.
• Collaborate across the institution with safeguarding compliance.

Skills

Student-facing role

Higher Education

International students

Communication skills

Digital literacy

Equality & inclusion

Student-centred approach

Tools

CRM systems

Engagement monitoring systems

Student records software

Job description

Based: Walbrook Institute London Salary: Up to £30,000 per annum Campus Based Allowance: £5,000 Hours: 37.5 hours per week, full-time, permanent

Help Deliver an Outstanding Student Experience

At Walbrook Institute London, our mission is to be the UK's leading career-focused university with global reach. Our vision is to enable students to succeed in evolving labour markets by delivering accessible, career-focused and professionally relevant education.

We are looking for an enthusiastic and student-focused Student Engagement Coordinator to join our Student Engagement Team. This is an exciting opportunity to play a key role in delivering an outstanding student experience for a diverse community of on-campus and online learners.

If you are passionate about student success, engagement and wellbeing, thrive in a fast-paced environment, and have experience working within Higher Education and supporting a diverse student population, including international students, we would love to hear from you.

Role Overview

As a Student Engagement Coordinator, you will be a key point of contact for students throughout their academic journey, providing high-quality support, guidance and signposting across a range of academic, wellbeing and pastoral matters.

Working closely with academic and professional services colleagues, you will help create an inclusive and engaging student community, support student success and wellbeing, and contribute to initiatives that enhance engagement, retention and satisfaction.

Key Responsibilities

• Provide frontline support for student enquiries, in person and online.
• Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
• Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
• Coordinate and support student engagement activities and communications for on-campus and online students.
• Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
• Maintain accurate records and contribute to service KPIs.
• Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.

Skills and Qualifications

• Experience working in a student-facing role within Higher Education.
• Experience supporting international students and/or diverse student populations.
• Strong communication, relationship-building and organisational skills.
• Digital confidence and experience using online platforms and systems.
• Commitment to equality, diversity and inclusion.
• A proactive, student-centred approach with a passion for delivering an outstanding student experience.

Desirable

• Knowledge of the UK higher education sector and student lifecycle.
• Experience supporting online learners and delivering student engagement activities.
• Experience using student records, CRM or engagement monitoring systems.
• Knowledge of UKVI requirements and issues affecting international students.

Salary and Benefits

• Up to 30,000 per annum, dependent on experience
• Generous holiday entitlement, increasing with service.
• Pension scheme.
• Private medical insurance (subject to eligibility).
• Cycle to Work scheme.
• Season ticket and health club loans.
• Employee Assistance Programme and wellbeing initiatives.
• Learning and development opportunities.
• Social activities and volunteering days.
• Flexible working arrangements.

This role is based on campus in London. Hybrid working is available for up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.

Closing Date: 30 October 2026

Up to £30,000 p.a.