Student Care & Support Services Administrator

Oxford Brookes University; Oxford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oxford Brookes University is seeking an administrator to join Student Support Services for a 6-month secondment/temporary role, 0.8–1.0 FTE, Monday–Friday, on campus (Headington). The role provides comprehensive administrative and operational support to Inclusive Support, NMH and Mental Health and Wellbeing Support, working across services.

You will respond to enquiries, manage records in PCMIS, process supporting documents, and collaborate with internal/external staff to enable students to

Qualifications

• A levels (or equivalent) or relevant work experience in administration.
• Substantial administration experience in a busy, customer-facing environment.
• Excellent IT and organisational skills.
• Strong verbal and written communication skills.
• Ability to work on your own initiative and as part of a team.
• Ability to multi-task and prioritise workloads effectively.
• Experience handling confidential and sensitive information appropriately.

Responsibilities

• Respond to and resolve enquiries by interpreting the range of issues the student or member of staff is facing using problem solving skills and relevant knowledge
• Take responsibility for, manage and update all relevant information record systems, maintaining confidentiality in line with relevant legislation and internal protocols
• Manage and process cases using the secure online client management system (PCMIS) to ensure students are progressed efficiently and safely through the various Student Care Pathways (Mental Health and Wellbeing Support, Inclusive support, NMH)
• Be responsible for the processing of supporting documents sent in by students by using the client management system and University systems and create reports as required.
• Provide a customer focussed, sensitive and high quality administrative service, dealing with a range of enquiries covering all of the services that Student Support provides
• Liaise with practitioners in Student Support or other University staff in relation to student support concerns/welfare of students or in depth enquires about student support to minimise risk to students
• Respond to all first-line enquiries to those that present at Student Support Services or telephone or email inboxes (Student Support Services, Specialist Support, NMH and Inclusive Support) in a timely manner, communicating the nature of Student Support Services with accuracy and sensitivity.
• Escalate concerns about student safety/risk to the appropriate Head of Service and or individual practitioner in accordance with agreed risk protocols and standards

Skills

Administration experience

IT skills

Communication skills

Teamwork

Discretion/confidentiality

Multi-tasking

Education

A levels or equivalent

Tools

PCMIS

Microsoft Office

Job description

Oxford Brookes University is seeking an administrator to join Student Support Services for a 6-month secondment/temporary role, 0.8–1.0 FTE, Monday–Friday, on campus (Headington). The role provides comprehensive administrative and operational support to Inclusive Support, NMH and Mental Health and Wellbeing Support, working across services.

You will respond to enquiries, manage records in PCMIS, process supporting documents, and collaborate with internal/external staff to enable students to