Student Advice Support Team Assistant

Lancaster University; Bailrigg; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Professional development

Diversity and collaboration

Rewarding role making a difference

Job summary

Lancaster University is seeking a Student Advice Support Team Assistant to be the first point of contact for students seeking information, guidance, and advice across channels. You will handle enquiries, promote services, and support events with a focus on student experience.

A student-focused, values-driven individual with strong administrative and customer-facing skills is essential. The role offers a friendly, inclusive environment and opportunities for professional development.

Qualifications

• Proven administrative and customer-facing skills.
• Ability to manage enquiries across multiple channels (email, phone, in-person).
• Comfort promoting university services and events.

Responsibilities

• Provide a professional, friendly enquiry service for students, staff and external enquirers across email, phone, live chat and in-person interactions.
• Maintain knowledge of student facing services and assist in promoting these services.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events such as Open Days and Offer Holder Events, representing services.

Skills

Customer service

Administrative experience

Communication skills

Multichannel enquiries

Job description

Are you passionate about supporting students and enhancing their university experience? Join our dedicated ASK Service at Lancaster University as a Student Advice Support Team Assistant. In this role, you will be the first point of contact for students seeking information, guidance, and advice, about university life.

Key Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement.

What We Are Looking For

A student focused, values driven individual with proven administrative and customer facing skills and experience.

At Lancaster University, we are committed to creating an inclusive and supportive environment for both students and staff. You will benefit from:

You will benefit from:

• Opportunities for professional development and growth.
• A vibrant community that values diversity and collaboration.
• A rewarding role where you can make a real difference in students' lives.