Student Advice Hub Assistant - Frontline Support

University of Strathclyde Students' Association; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

Strathclyde Students' Union is seeking an Advice Hub Assistant to support the day-to-day operation of the Advice Hub. You will greet students, log enquiries, update records and help keep information materials organised.

You will also restock resources, signpost to services and assist with campaigns and events. Training and supervision are provided; based at Level 1, Strath Union, with no remote working.

Qualifications

• Experience in student-facing or admin roles.
• Familiarity with student support services desirable.
• Ability to use digital systems including email, shared documents and data-entry.
• Ability to log enquiries and maintain records confidentially.

Responsibilities

• Welcome students and be the first point of contact.
• Log routine enquiries, update records and organise information.
• Restock student resources and keep materials tidy.
• Signpost to appropriate services using approved guidance.
• Assist with outreach, campaigns and event setups.
• Compile basic statistics and prepare simple reports.

Skills

Customer service

Administrative support

Organisational skills

Independent working

Tools

Email

Shared documents

Data-entry systems

Job description

Strathclyde Students' Union is seeking an Advice Hub Assistant to support the day-to-day operation of the Advice Hub. You will greet students, log enquiries, update records and help keep information materials organised.

You will also restock resources, signpost to services and assist with campaigns and events. Training and supervision are provided; based at Level 1, Strath Union, with no remote working.