Support & Advice Hub Administrator

NEWCASTLE UNIVERSITY STUDENTS' UNION; Newcastle upon Tyne; On-site; GBP 15,000 - 25,000; Part time

Benefits offered by this job

30 days holiday (plus bank holidays)

Employer pension contribution (4%)

Mental health and wellbeing support

Exclusive student and staff discounts

Paid time off for volunteering and chА

Subsidised food and drink across our v

Opportunities to develop your skills

Flexible working arrangements

No dress code – be yourself at work!

TOIL arrangements

Professional membership or квалиф

Job summary

Newcastle University Students' Union is seeking a part-time Support & Advice Hub Administrator to be the warm, welcoming first point of contact for students using the Hub on Newcastle University's campus. The role includes administrative, technical, resource and promotional tasks to help the team run smoothly.

Working closely with the Head of Advocacy & Wellbeing and Advice Manager, you will contribute to delivering excellent student support across academic, housing and wellbeing concerns, with

Qualifications

• Warm, welcoming first point of contact for service users.

Responsibilities

• Provide administrative, technical, resource and promotional support to help ensure the effective running of the Support & Advice Hub team.
• Work alongside the Head of Advocacy & Wellbeing and Advice Manager to deliver an excellent service to students.
• Support hundreds of students annually with academic, housing and wellbeing concerns; participate in outreach and information sharing.

Job description

Last Updated: 21 September 2026

Join the Support & Advice Hub team and provide a warm, welcoming and supportive first point of contact for students who access the service as we help them to navigate some of the most challenging moments of their University experience.

Job title

Support & Advice Hub Administrator

Location

Newcastle University campus (office based)

Employment type

Part-time (22 hours per week)/Job share

Salary

£25,408 per annum (£15,244 pro rata) annual incremental rises (grade A)

About NUSU:

We are Newcastle University Students' Union (NUSU) - an innovative and student-led organisation dedicated to making the university experience unforgettable. As a charity, we are committed to enriching student life through exciting opportunities, wellbeing support, and championing the student voice. Working closely with Newcastle University, we’re right at the heart of campus, offering a dynamic space that includes a live music venue, bar, supermarket, merchandise shop, food outlets, study spaces, and more. The Support & Advice Hub aims to provide student-focused, high-quality independent advice on academic and housing matters, while providing support for students with wellbeing concerns. It is an inclusive, accessible, and supportive service that empowers students to overcome challenges during their time at Newcastle University.

Summary of the role:

The Support & Advice Hub Administrator provides a warm, welcoming and supportive first point of contact for the service users of the Support & Advice Hub. They will also provide administrative, technical, resource and promotional support to help ensure the effective running of the team.

They are a key part of the Support & Advice Hub team and work alongside the Head of Advocacy & Wellbeing and Advice Manager to provide an excellent service to students.

Every year the team supports hundreds of students with a wide range of academic and housing issues alongside a wide range of wellbeing concerns.

For full details of the role, responsibilities and person specification, please see the full Job Description on our website.

Why Join Us?

• 30 days holiday (plus bank holidays) Annual rest and recharge closure – enjoy up to 2 weeks off at the end of the year Employer pension contribution (4%)
• Mental health and wellbeing support Exclusive student and staff discounts
• Paid time off for volunteering and charity work Subsidised food and drink across our venues
• Opportunities to develop your skills and progress your career
• Flexible working arrangements
• No dress code – be yourself at work!
• TOIL arrangements
• Professional membership or qualification support

Contact info:

For further information please contact George Watkins, Head of Advocacy & Wellbeing. ([e-mail]).

Equality, Diversity & Inclusion Statement

At NUSU, we are committed to creating a diverse, inclusive, and equitable environment where everyone can thrive. We celebrate and value the differences that make each individual unique and strive to create a workplace that reflects the diverse communities we serve.

We welcome applications from all individuals, regardless of race, ethnicity, sex, gender identity, sexual orientation, disability, age, religion, nationality, or marital/civil partnership status. As part of our commitment to continuous improvement, all applicants will be asked to complete an equal opportunities monitoring form to help us ensure fair and inclusive recruitment practices.