Advice Hub Assistant

University of Strathclyde Students' Association; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

Strathclyde Students' Union is seeking an Advice Hub Assistant to support the day-to-day operation of the Advice Hub. You will greet students, log enquiries, update records and help keep information materials organised.

You will also restock resources, signpost to services and assist with campaigns and events. Training and supervision are provided; based at Level 1, Strath Union, with no remote working.

Qualifications

• Experience in student-facing or admin roles.
• Familiarity with student support services desirable.
• Ability to use digital systems including email, shared documents and data-entry.
• Ability to log enquiries and maintain records confidentially.

Responsibilities

• Welcome students and be the first point of contact.
• Log routine enquiries, update records and organise information.
• Restock student resources and keep materials tidy.
• Signpost to appropriate services using approved guidance.
• Assist with outreach, campaigns and event setups.
• Compile basic statistics and prepare simple reports.

Skills

Customer service

Administrative support

Organisational skills

Independent working

Tools

Email

Shared documents

Data-entry systems

Job description

Browse Jobs List

Advice Hub Assistant

Listed by Strathclyde Students' Union

Rate

£13.45 Additional holiday pay

Hours

7.00

Job Duration

22 weeks 7 hours per week during term time (winter break between 19th December and 10th January). Contract ends 2nd April 2027

Details

Main Activities / Responsibilities

This role is focused on supporting the effective day-to-day operation of the Advice Hub.

• Student welcome: Act as a friendly and approachable first point of contact for students visiting the Advice Hub.
• Admin support: log routine enquiries, update records and organise information.
• Resource management: restock the student resources area, checking leaflets and keeping information materials organised.
• Signposting support: helping students locate published information and directing routine enquiries to the appropriate service using approved guidance.
• Outreach and events: helping staff prepare campaigns, set up stalls, distribute materials and promote the Advice Hub.
• Enquiry data: compiling basic statistics, identifying recurring enquiry themes and preparing simple reports for the Advice Manager.

Additional Information

Appropriate training and supervision will be provided.

This role is based in the Advice Hub (Level 1, Strath Union, 51 Richmond Street) and remote working is not available.

The role holder must maintain strict confidentiality when handling student information, enquiries and case records. All personal and sensitive information must be handled securely and in accordance with Strath Union’s policies and data protection requirements.

Person Specification

Knowledge and Experience

Essential

• Experience working or volunteering in a student-facing, customer service, administrative or support role.

Desirable

• Familiarity with student support services and resources, or an understanding of issues commonly affecting university students.

Skills and Abilities

Essential

• Ability to use digital systems confidently, including email, shared documents and data-entry systems.
• Experience maintaining accurate records and handling information confidentially.
• Ability to organise tasks, manage competing priorities and work independently within agreed guidelines.

Desirable

• Experience supporting events, campaigns or student engagement activities.

Personal Qualities

Essential

• An approachable, empathetic and non-judgemental manner when interacting with students from diverse backgrounds.
• An interest in student wellbeing and signposting students to appropriate sources of support.
• A proactive attitude towards learning, receiving feedback and developing new skills.

For enquiries regarding this role, please contact [e-mail] link will open in a new tab