Student Administrator — Enquiries & Records Support

Islington Working; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

City St George’s, University of London is seeking a Student Administrator to join a team that supports student services and lifecycle processes. You will act as a first point of contact for student enquiries and help maintain accurate records while delivering a high-quality student experience.

The role requires strong communication, organisational skills and discretion when handling sensitive information, with the ability to manage a varied workload in a diverse environment within the London

Qualifications

• First point of contact for student enquiries and timely support.
• Provides administrative assistance across student services and lifecycle processes.
• Maintains student records and supports core administrative processes.
• Organised, customer-focused with strong communication and interpersonal skills.
• Able to manage varied workload, maintain accurate records and handle sensitive information with discretion.
• Attention to detail and commitment to excellent service; able to work with diverse students and colleagues.

Responsibilities

• Be the first point of contact for student enquiries and provide timely support.
• Offer administrative assistance across student services and lifecycle processes (extensions, extenuating circumstances, events, letters, transcripts).
• Maintain student records and support core processes to ensure a high-quality student experience.
• Communicate effectively with students and colleagues; provide responsive service.
• Handle sensitive information with discretion and maintain data accuracy.
• Contribute to a positive, inclusive environment for a diverse student body.

Skills

Customer service

Administrative support

Strong communication

Organisational skills

IT systems

Data handling

Attention to detail

Job description

City St George’s, University of London is seeking a Student Administrator to join a team that supports student services and lifecycle processes. You will act as a first point of contact for student enquiries and help maintain accurate records while delivering a high-quality student experience.

The role requires strong communication, organisational skills and discretion when handling sensitive information, with the ability to manage a varied workload in a diverse environment within the London