Street Works Lead & Permits Manager

VANRATH; Belfast City District; On-site; GBP 45,000 - 60,000; Full time

Job summary

Vanrath is recruiting a Street Works Lead in Belfast, Northern Ireland, to manage notices, permits and regulatory compliance for street works. You will lead a small Customer Services team and act as the key liaison with the Department for Infrastructure and other stakeholders.

You will oversee performance against SLAs, contribute to a new case management system, and guide process improvements while ensuring service excellence for vulnerable customers.

Qualifications

• Excellent communication and presentation abilities.
• Strong organisational skills with attention to detail.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Manage street works notices from creation to closure within deadlines.
• Lead and support Customer Advisors; supervise, develop and cover duties.
• Support system transitions, reporting and KPI achievement for Street Works.

Skills

Communication skills

Organisational skills

Microsoft Excel

Microsoft Word

Leadership

Tools

Symology

DfI Permit System

Aurora

Job description

Vanrath is recruiting a Street Works Lead in Belfast, Northern Ireland, to manage notices, permits and regulatory compliance for street works. You will lead a small Customer Services team and act as the key liaison with the Department for Infrastructure and other stakeholders.

You will oversee performance against SLAs, contribute to a new case management system, and guide process improvements while ensuring service excellence for vulnerable customers.