Street Works Lead

VANRATH; Belfast City District; On-site; GBP 45,000 - 60,000; Full time

Job summary

Vanrath is recruiting a Street Works Lead in Belfast, Northern Ireland, to manage notices, permits and regulatory compliance for street works. You will lead a small Customer Services team and act as the key liaison with the Department for Infrastructure and other stakeholders.

You will oversee performance against SLAs, contribute to a new case management system, and guide process improvements while ensuring service excellence for vulnerable customers.

Qualifications

• Excellent communication and presentation abilities.
• Strong organisational skills with attention to detail.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Manage street works notices from creation to closure within deadlines.
• Lead and support Customer Advisors; supervise, develop and cover duties.
• Support system transitions, reporting and KPI achievement for Street Works.

Skills

Communication skills

Organisational skills

Microsoft Excel

Microsoft Word

Leadership

Tools

Symology

DfI Permit System

Aurora

Job description

Street Works Lead

VANRATH are delighted to be recruiting an experienced Street Works Lead for a well-established Northern Ireland utilities organisation. This is a key role within the Customer Services team, managing all street works noticing and permitting for maintenance, new connections and network development and keeping the business compliant with its statutory and regulatory obligations. You will be the main point of contact with the Department for Infrastructure and other key stakeholders and you will lead a small team of Customer Advisors.

Salary: Competitive, depending on experience

Hours: Full-time, permanent. 37 hours per week, Monday to Friday, with one late finish each week

Reporting to: Customer Service and Operations Manager

Location: Belfast

About the Role

Key Responsibilities

Street Works Noticing & Permits

• Manage all street works notices, from raising and registering to closing, within required timeframes
• Submit and coordinate permit applications, including variations, modifications, early start requests, diversion routes and traffic management
• Make sure all activity complies with street works legislation, DfI Codes of Practice and internal procedures
• Keep registration information up to date and follow up on defects

Leadership & Stakeholders

• Lead and line manage the Customer Advisors, including performance, one-to-ones, absence and development planning
• Build strong working relationships with Statutory Functions Officers at the Department for Infrastructure, utility companies and other stakeholders
• Coordinate street works activity with internal departments and construction partners
• Arrange cover for noticing and permit applications during absences, and provide cover for the Customer Service and Operations Manager when needed

Systems, Performance & Improvement

• Keep all systems accurate and up to date, and meet agreed SLAs and KPIs
• Support the transition to a new street works case management system, including user acceptance testing, training and embedding after go-live
• Produce management reports on street works performance
• Help develop and introduce new procedures and processes
• Support the training and development of colleagues across Customer Services

Customer Care

• Plan and communicate street works with vulnerable customers in mind, so those who need extra help are identified and supported
• Work flexibly across Customer Services to cover colleagues when required

What You Will Need

Essential

• Minimum 5 GCSEs (or equivalent) at grade C or above, including Maths and English
• At least 2 years' experience coordinating street works using Symology and applying for permits through the DfI Permit Application System
• Sound working knowledge of street works legislation in Northern Ireland, including the Street Works (Northern Ireland) Order 1995 and the Roads (Miscellaneous Provisions) Act (Northern Ireland) 2010, and the DfI Codes of Practice
• Experience of supervising or managing staff
• Excellent communication skills
• Strong working knowledge of Microsoft Excel and Word
• Strong organisational skills, with the ability to prioritise, multitask and keep an eye on detail
• Able to identify issues, find the cause and put in place effective solutions

Desirable

• A street works or traffic management qualification
• Experience in the utilities sector
• Experience within a planning and scheduling team
• Working knowledge of Aurora (or an equivalent street works case management system)
• Experience of coaching or supporting colleagues