Strategy & Operations Lead - Growth & Change (Hybrid)

GoPlaces; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus up to 15%

Phantom share options

Summer hours

Work abroad 2 weeks

25 days holiday

Birthday off

Hybrid work

Job summary

GoPlaces is seeking an independent Strategy & Operations Manager to drive core business strategy and planning, delivering change across the organisation. You’ll analyse performance, coordinate cross-functional initiatives and empower product owners with clear requirements.

You’ll lead improvement programmes, manage complex problems, and partner with teams to design operating models, budgets and reporting for revenue levers while coaching the wider organisation in change management.

Qualifications

• 1–2 years of operations or consultancy experience.
• Knowledge of organisation design, governance, RAID and AI tools is useful.
• Able to work with a range of stakeholders to drive change.
• Experience in a scale-up or complex environment is a bonus.

Responsibilities

• Own improvement programme initiatives, prioritising change and owning delivery.
• Deep-dive across business units to understand problems.
• Work with tech and business teams to help product owners define requirements.
• Lead the business through large, ambiguous problems: structuring the approach and building buy-in from the organisation, clients and other stakeholders (e.g., TikTok).
• Support the development of our operating model, platforms and products.
• Support strategy definition, delivery tracking and reporting for all our revenue levers.
• Manage the planning cycle, becoming the connector between client and ops teams.
• Manage budgets, resource allocation, and procurement planning and tracking.
• Own our operations reporting cycle, monitoring performance metrics and preparing reports.
• Coach the organisation on change management, requirements writing and analysis.
• Defining team size, structure and processes for teams delivering in European markets.
• Holding account management teams accountable when their plans change.
• Running our quarterly cycle of operational performance reviews.
• Rebuilding our client onboarding process to deliver the best results for our clients.
• Delivering regular reports to senior leadership that highlight business delivery risks and propose solutions, which you’ll manage through to delivery.
• Redesigning how we build P&Ls in our BD process to focus on exceptional client outcomes.
• Supporting our Heads of Live Shopping, Creators, Logistics, Customer Service and Onboarding to deliver more effectively for our clients
• Defining requirements for a tool to automate our daily client reporting

Skills

Structured problem solving

Project management

Stakeholder management

Change management

Decision making under ambiguity

Job description

GoPlaces is seeking an independent Strategy & Operations Manager to drive core business strategy and planning, delivering change across the organisation. You’ll analyse performance, coordinate cross-functional initiatives and empower product owners with clear requirements.

You’ll lead improvement programmes, manage complex problems, and partner with teams to design operating models, budgets and reporting for revenue levers while coaching the wider organisation in change management.