Strategic Vendor Partnerships Leader

Expedia Group; Greater London; On-site; GBP 117,000 - 164,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a strategic Vendor & Contracts Manager to own supplier relationships and contract governance across global outsourcing partners. You will partner with Legal and Procurement, negotiate changes, and drive performance improvements while optimizing spend.

This is a senior, cross-functional role requiring strong business acumen, relationship-building skills, and the ability to influence without authority.

Qualifications

• Excellent communication and collaboration with suppliers and internal teams.
• Ability to see the bigger picture and impact on customer experience.
• Skilled at identifying key messages and communicating them effectively.
• Numerate to size and prioritise opportunities.

Responsibilities

• Build and maintain relationships with outsourced partners.
• Administer communication frameworks across internal and external groups.
• Serve as a contractual expert for internal and external stakeholders.
• Provide guidance on terms and conditions of contracts.
• Negotiate contract changes as required.
• Act as the primary escalation point for vendor performance and contract compliance.
• Identify risks in vendor relationships and develop mitigation strategies.
• Encourage vendors to adopt innovative practices and continuous improvement.
• Partner with Legal and Procurement in support of contract negotiations.
• Identify opportunities to optimize vendor footprint and outsourcing spend.
• Maintain understanding of global contact center outsourcing partners and regional needs.
• Facilitate discussions and drive resolution related to disputes and performance challenges.
• Develop policies to support governance of vendor relationships.
• Produce content requirements, facilitate executive performance reviews, and manage action items.
• Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
• Drive consistent messaging and strategy to outsourced partners.

Skills

Excellent communication

Collaborative partner

Customer experience mindset

Message sizing

Numerate

Relationship building

Education

Bachelor’s degree

MBA or equivalent

Job description

Expedia Group in Seattle is seeking a strategic Vendor & Contracts Manager to own supplier relationships and contract governance across global outsourcing partners. You will partner with Legal and Procurement, negotiate changes, and drive performance improvements while optimizing spend.

This is a senior, cross-functional role requiring strong business acumen, relationship-building skills, and the ability to influence without authority.