Sr Manager - Vendor management

Expedia Group; Greater London; On-site; GBP 117,000 - 164,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a strategic Vendor & Contracts Manager to own supplier relationships and contract governance across global outsourcing partners. You will partner with Legal and Procurement, negotiate changes, and drive performance improvements while optimizing spend.

This is a senior, cross-functional role requiring strong business acumen, relationship-building skills, and the ability to influence without authority.

Qualifications

• Excellent communication and collaboration with suppliers and internal teams.
• Ability to see the bigger picture and impact on customer experience.
• Skilled at identifying key messages and communicating them effectively.
• Numerate to size and prioritise opportunities.

Responsibilities

• Build and maintain relationships with outsourced partners.
• Administer communication frameworks across internal and external groups.
• Serve as a contractual expert for internal and external stakeholders.
• Provide guidance on terms and conditions of contracts.
• Negotiate contract changes as required.
• Act as the primary escalation point for vendor performance and contract compliance.
• Identify risks in vendor relationships and develop mitigation strategies.
• Encourage vendors to adopt innovative practices and continuous improvement.
• Partner with Legal and Procurement in support of contract negotiations.
• Identify opportunities to optimize vendor footprint and outsourcing spend.
• Maintain understanding of global contact center outsourcing partners and regional needs.
• Facilitate discussions and drive resolution related to disputes and performance challenges.
• Develop policies to support governance of vendor relationships.
• Produce content requirements, facilitate executive performance reviews, and manage action items.
• Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
• Drive consistent messaging and strategy to outsourced partners.

Skills

Excellent communication

Collaborative partner

Customer experience mindset

Message sizing

Numerate

Relationship building

Education

Bachelor’s degree

MBA or equivalent

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.

Within the Product organization, Traveler and Partner Service Platform (TPSP) is a service function supporting the business through strategic vendor management. This role helps ensure business continuity and growth through the strategic management of Expedia Group’s supply base.

n this role, you will:

• Build and maintain strong relationships with outsourced partners.
• Administer communication frameworks across diverse internal and external groups.
• Serve as a contractual expert for internal and external business stakeholders.
• Provide guidance and support regarding the terms and conditions of contractual agreements.
• Negotiate contractual changes as required in support of the business.
• Act as the primary escalation point for vendor performance and contract compliance.
• Identify potential risks in vendor relationships and develop mitigation strategies.
• Encourage vendors to adopt innovative practices and continuous improvement initiatives.
• Partner with Legal and Procurement in support of contract negotiations.
• Identify opportunities to optimize the vendor footprint and outsourcing spend.
• Maintain a strong understanding of global Contact Center outsourcing partners, including their capabilities, footprint, pricing models, and regional needs.
• Facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations.
• Develop policies and procedures to support vendor and supplier relationship governance.
• Produce content requirements, facilitate executive performance reviews, and manage action items.
• Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
• Drive consistent messaging and strategy to outsourced partners.

Experience and Qualifications

• Naturally inquisitive with excellent communication skills.
• A collaborative partner who works effectively with suppliers and across internal functions.
• You see the bigger picture. You understand how everything we do impacts customer experience.
• Skilled at identifying key messages and communicating them effectively.
• You are numerate. You can size and prioritise opportunity where you find it.
• Bachelor’s Degree (MBA or equivalent desired).
• You are excellent at building and maintaining relationships, both internally and externally.

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.