Senior Vendor Management Leader: Contracts & Partnerships

11310 Expedia.com Ltd.; Greater London; On-site; GBP 116,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a driven contracts and vendor management professional to lead relationships with outsourced partners, negotiate terms, and ensure contract compliance across our global supply base.

You will collaborate with Legal and Procurement, identify risks, optimize vendor footprint, and drive performance reviews. A Bachelor’s Degree (MBA or equivalent) and strong communication skills are required; the role offers competitive compensation and comprehensive benefits.

Qualifications

• Bachelor’s Degree (MBA or equivalent desired).
• Excellent communication and relationship-building skills.
• Numerate with ability to size and prioritise opportunities.
• Collaborative partner who works across internal functions.
• Able to understand how everything we do impacts customer experience.

Responsibilities

• Build and maintain strong relationships with outsourced partners.
• Administer communication frameworks across diverse internal and external groups.
• Serve as a contractual expert for internal and external business stakeholders.
• Provide guidance and support regarding the terms and conditions of contractual agreements.
• Negotiate contractual changes as required in support of the business.
• Act as the primary escalation point for vendor performance and contract compliance.
• Identify potential risks in vendor relationships and develop mitigation strategies.
• Encourage vendors to adopt innovative practices and continuous improvement initiatives.
• Partner with Legal and Procurement in support of contract negotiations.
• Identify opportunities to optimize the vendor footprint and outsourcing spend.
• Maintain a strong understanding of global Contact Center outsourcing partners, including their capabilities, footprint, pricing models, and regional needs.
• Facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations.
• Develop policies and procedures to support vendor and supplier relationship governance.
• Produce content requirements, facilitate executive performance reviews, and manage action items.
• Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
• Drive consistent messaging and strategy to outsourced partners.

Skills

Communication skills

Collaboration

Customer-focused

Numerate

Prioritization

MBA desired

Education

Bachelor’s Degree / MBA

Job description

Expedia Group in Seattle is seeking a driven contracts and vendor management professional to lead relationships with outsourced partners, negotiate terms, and ensure contract compliance across our global supply base.

You will collaborate with Legal and Procurement, identify risks, optimize vendor footprint, and drive performance reviews. A Bachelor’s Degree (MBA or equivalent) and strong communication skills are required; the role offers competitive compensation and comprehensive benefits.