Strategic Travel Client Manager

Corporate Travel Management (CTM) Group; Bradford; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

CTM Learning

All Stars conference

High-Performance programme

Global leadership programme

Vitality wellbeing platform

EAP

Medicash private healthcare

Mental health first aiders

Job summary

CTM is seeking a Client Manager in the United Kingdom to own a diverse portfolio of Crown customers, ensuring satisfaction, retention and strategic growth. You will partner with Operations, Finance, and Technology to deliver value and drive performance across contracts.

The role emphasizes relationship building, data-driven decision making, and cross-functional collaboration, with a flexible, hybrid work pattern in a supportive team environment.

Qualifications

• Two years’ experience in account management or a comparable customer-facing role.
• Excellent written and verbal communication, relationship management and stakeholder influencing skills.
• Strong organisational, analytical and problem-solving skills, with the ability to manage multiple priorities.
• Confidence with Microsoft 365, including Excel, PowerPoint, Teams and Outlook.
• Experience using a CRM system and a commitment to maintaining high-quality customer records.
• A proactive, consultative mindset and genuine interest in AI, technology and smarter ways of working.

Responsibilities

• Own a diverse portfolio of Crown customers, focusing on satisfaction, retention and commercial performance.
• Build trusted partnerships, anticipate customer needs and deliver measurable improvements.
• Lead customer relationships and contractual commitments in collaboration with Operations, Finance, Customer Support, Business Support and Tech.

Skills

Account management

Communication

Organisational skills

Analytical thinking

CRM experience

Stakeholder engagement

Tools

Microsoft 365

CRM systems

Job description

CTM is seeking a Client Manager in the United Kingdom to own a diverse portfolio of Crown customers, ensuring satisfaction, retention and strategic growth. You will partner with Operations, Finance, and Technology to deliver value and drive performance across contracts.

The role emphasizes relationship building, data-driven decision making, and cross-functional collaboration, with a flexible, hybrid work pattern in a supportive team environment.