Client Manager

Corporate Travel Management (CTM) Group; Bradford; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

CTM Learning

All Stars conference

High-Performance programme

Global leadership programme

Vitality wellbeing platform

EAP

Medicash private healthcare

Mental health first aiders

Job summary

CTM is seeking a Client Manager in the United Kingdom to own a diverse portfolio of Crown customers, ensuring satisfaction, retention and strategic growth. You will partner with Operations, Finance, and Technology to deliver value and drive performance across contracts.

The role emphasizes relationship building, data-driven decision making, and cross-functional collaboration, with a flexible, hybrid work pattern in a supportive team environment.

Qualifications

• Two years’ experience in account management or a comparable customer-facing role.
• Excellent written and verbal communication, relationship management and stakeholder influencing skills.
• Strong organisational, analytical and problem-solving skills, with the ability to manage multiple priorities.
• Confidence with Microsoft 365, including Excel, PowerPoint, Teams and Outlook.
• Experience using a CRM system and a commitment to maintaining high-quality customer records.
• A proactive, consultative mindset and genuine interest in AI, technology and smarter ways of working.

Responsibilities

• Own a diverse portfolio of Crown customers, focusing on satisfaction, retention and commercial performance.
• Build trusted partnerships, anticipate customer needs and deliver measurable improvements.
• Lead customer relationships and contractual commitments in collaboration with Operations, Finance, Customer Support, Business Support and Tech.

Skills

Account management

Communication

Organisational skills

Analytical thinking

CRM experience

Stakeholder engagement

Tools

Microsoft 365

CRM systems

Job description

About CTM

Corporate Travel Management (CTM) is a global leader in innovative and cost-effective travel solutions, spanning corporate, events, leisure, loyalty and wholesale travel. We drive savings, efficiency, safety and sustainability to businesses and their travellers in every corner of the world. Our proven business strategy combines personalised service excellence with client‑facing technology solutions to deliver a measurable return on investment to clients.

Founded in 1994, CTM has grown from a two‑person start‑up into one of the world’s most successful travel management companies. CTM has been publicly listed since 2010 on the Australian Securities Exchange (ASX: CTD).

Summary of Position

The Client Manager owns a diverse portfolio of Crown customers, with accountability for customer satisfaction, retention, strategic development and commercial performance. The role builds trusted partnerships, anticipates customer needs and uses data, technology and cross‑functional collaboration to deliver measurable improvements. Working closely with Operations, Finance, Customer Support, Business Support and Technology, the Client Manager provides proactive leadership of customer relationships and contractual commitments.

Education, Skills and Experience

Essential

• At least two years’ experience in account management, client services or a comparable customer‑facing role.
• Excellent written and verbal communication, relationship management and stakeholder influencing skills.
• Strong organisational, analytical and problem‑solving skills, with the ability to manage multiple priorities.
• Confidence with Microsoft 365, including Excel, PowerPoint, Teams and Outlook.
• Experience using a CRM system and a commitment to maintaining high‑quality customer records.
• A proactive, consultative mindset and genuine interest in AI, technology and smarter ways of working.

Desirable

• Experience with Microsoft Dynamics 365, Microsoft Copilot, Power BI or Power Automate.
• Experience managing public sector customers, government contracts or procurement frameworks.
• Project coordination, customer implementation or digital change experience.

A flexible approach to working hours may be required to meet business and customer needs.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

Note that this role requires a DBS and a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment.

You can read about SC on the government site - National security vetting: clearance levels - GOV.UK

CTM is a responsible employer and is dedicated to conduct thorough right to work checks.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

• Our learning platform CTM Learning
• our annual conference the All Stars
• our High-Performance programme
• and a global leadership programme

Employee Wellbeing and Flexibility

• Our wellbeing platform Vitality
• our Employee Assistance Programme (EAP)
• our new private healthcare Medicash
• our mental health first aiders

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work‑life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail]

In our UK and European operations, CTM uses LinkedIn to process applications for open job roles. Using only the information submitted by the applicant, LinkedIn automatically filters applications based on the criteria set by CTM’s recruitment team.