Strategic Transport Account Manager

Barker Ross Group; Greater London; Presencial; GBP 32 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company car or £7,000 car allowance

Performance-related bonus

Annual salary review

Group pension scheme

Life assurance

Resumo da oferta

Barker Ross Group is seeking a Transport Account Manager to own a key client relationship in a fast-paced transport environment. You'll work across transport planning and operations to deliver outstanding service and resolve issues, while building trusted partnerships and driving improvements.

Based in the Birmingham area with a Monday–Friday schedule, you’ll need strong transport knowledge, exceptional customer service and a proactive, results-oriented mindset to succeed in this role.

Qualificações

• Proven experience within transport and logistics.
• Strong understanding of transport operations and planning.
• Exceptional customer service and communication skills.
• Experience dealing directly with customers and key stakeholders.
• Strong commercial awareness and a results-driven approach.
• The confidence to influence, challenge and negotiate when required.
• Excellent problem-solving skills.
• The ability to stay calm and positive when the pressure is on.

Responsabilidades

• Building a strong, credible and trusted relationship with the customer.
• Understanding their operation, challenges, priorities and future requirements.
• Working closely with transport planning and operational teams to deliver outstanding service.
• Taking ownership when things go wrong - finding solutions rather than finding excuses.
• Anticipating issues and acting before they become problems.
• Monitoring performance and driving improvements across the account.
• Managing KPIs, service levels and customer expectations.
• Leading performance conversations and identifying opportunities to add greater value.
• Challenging the status quo and looking for smarter, more effective ways of working.
• Ensuring the customer feels listened to, supported and genuinely valued.
• Ultimately, making the account successful.

Conhecimentos

Transport operations

Customer service

Relationship management

Negotiation

Problem solving

Commercial awareness

Communication skills

Proactive

Descrição da oferta de emprego

Barker Ross Group is seeking a Transport Account Manager to own a key client relationship in a fast-paced transport environment. You'll work across transport planning and operations to deliver outstanding service and resolve issues, while building trusted partnerships and driving improvements.

Based in the Birmingham area with a Monday–Friday schedule, you’ll need strong transport knowledge, exceptional customer service and a proactive, results-oriented mindset to succeed in this role.