Strategic Technical Contracts Manager for HVAC/BMS/IoT

LoweConex; United Kingdom; On-site; GBP 70,000 - 95,000; Full time

Job summary

LoweConex, a division of Lowe Corporation, seeks an experienced Technical Contract Manager to oversee a portfolio of HVAC, refrigeration, BMS and remote monitoring contracts delivered via ConexOS. You balance technical input with commercial governance and service delivery leadership.

The role emphasizes KPI/SLA achievement, incident management, profitability, budgeting and cross‑functional coordination, translating customer needs into practical ConexOS solutions and guiding teams.

Qualifications

• Strong knowledge of HVAC and Refrigeration systems.
• Understanding of BMS architecture, controllers, sensors and IoT devices.
• Ability to interpret control strategies and operational performance.
• Experience with BMS graphics, alarms, trends and system navigation.
• Enhanced Excel and data analytics experience.

Responsibilities

• Manage a portfolio of customer contracts and ensure KPI and SLA achievement.
• Lead customer service reviews and performance reporting.
• Translate customer challenges into practical ConexOS solutions and rule enhancements.
• Oversee incident management, escalations and customer communications.
• Support contract profitability, budgeting and resource forecasting.
• Drive continuous improvement and operational transformation initiatives.
• Coordinate technical teams to deliver customer outcomes.
• Maintain customer documentation and knowledge articles.
• Using technical knowledge and expertise support all operational teams with technical input.

Skills

HVAC knowledge

Refrigeration systems

BMS architecture

IoT devices

Data analytics

Stakeholder management

Remote connectivity

Cybersecurity in OT

Tools

ConexOS

VPNs

Excel (Advanced)

Job description

LoweConex, a division of Lowe Corporation, seeks an experienced Technical Contract Manager to oversee a portfolio of HVAC, refrigeration, BMS and remote monitoring contracts delivered via ConexOS. You balance technical input with commercial governance and service delivery leadership.

The role emphasizes KPI/SLA achievement, incident management, profitability, budgeting and cross‑functional coordination, translating customer needs into practical ConexOS solutions and guiding teams.