Strategic TAM Leader & Executive Partnerships

Sitetracker; Greater London; On-site; GBP 130,000 - 190,000; Full time

Job summary

Sitetracker in Greater London seeks a strategic Technical Account Management leader to elevate a global TAM organization. You’ll coach teams, drive executive conversations, and align technical roadmaps with business outcomes to boost renewal and expansion.

You’ll partner with Customer Success, Product, and Engineering to design value validation plans, operationalize scalable processes, and deliver measurable ROI for top customers while transitioning to subscription-based engagement models.

Qualifications

• Proven track record managing enterprise customers and navigating C-level relationships.
• Experience leading executive QBRs and linking delivery to business KPIs, outcomes, and ROI.
• Understanding of SaaS metrics (NDR, ARR, Gross Margin) and impact on retention/expansion.
• Experience supporting renewals, expansions, or pricing model transitions.
• Owned retention targets or built value validation frameworks showing measurable ROI.

Responsibilities

• Lead the evolution of Sitetracker's Technical Account Management organization toward proactive, strategic customer partnership.
• Coach TAMs to lead executive conversations and connect technical priorities to business outcomes.
• Partner with Customer Success to build relationships with executive stakeholders and establish strategic roadmaps and value validation plans.
• Translate customer roadmaps into feasible, scalable technical requirements and drive delivery accountability.
• Define repeatable processes for strategic roadmaps, health metrics, and ROI measurement.

Skills

Executive leadership

C-level relationships

SaaS metrics

NDR/ARR focus

Value-based selling

Job description

Sitetracker in Greater London seeks a strategic Technical Account Management leader to elevate a global TAM organization. You’ll coach teams, drive executive conversations, and align technical roadmaps with business outcomes to boost renewal and expansion.

You’ll partner with Customer Success, Product, and Engineering to design value validation plans, operationalize scalable processes, and deliver measurable ROI for top customers while transitioning to subscription-based engagement models.