Strategic Service Delivery Programme Lead

Thales Group; Templecombe; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Half-day Friday

Annual leave 28 days

Volunteer leave

Private healthcare

Pension scheme

Life assurance

Employee assistance programme

Discount schemes

Gym membership

Career development

Job summary

Thales Group is seeking a Service Delivery Programme Manager to lead and deliver complex in-service support programmes from Templecombe. You will drive software/hardware upgrades, spares and full support capability while maintaining robust governance and stakeholder relationships.

You will oversee project plans, KPIs, risk management and change control, ensuring service delivery meets SLAs. The role requires travel and strong commercial acumen within a defence/space-focused tech environment.

Qualifications

• Experience delivering or working within a Service Delivery Programme, Managed Service or Product Support environment.
• Strong project management skills and the ability to co-ordinate across functions.
• Excellent communication and stakeholder management, with customer-focused approach.

Responsibilities

• Deliver programme deliverables, ensuring on-time, on-budget outcomes.
• Governance across delivery phases for technical, procurement and support processes.
• Coordinate service implementation, transition and handover activities with stakeholders.
• Maintain Service Management Plan and publish reports per PM directives and SLAs.
• Manage incidents and changes, ensuring continual service improvement.

Skills

Project management

Stakeholder management

Service delivery

Negotiation

Analytical thinking

Travel flexibility

Education

Degree in technical or business subject

Tools

ITIL

PRINCE2

Job description

Thales Group is seeking a Service Delivery Programme Manager to lead and deliver complex in-service support programmes from Templecombe. You will drive software/hardware upgrades, spares and full support capability while maintaining robust governance and stakeholder relationships.

You will oversee project plans, KPIs, risk management and change control, ensuring service delivery meets SLAs. The role requires travel and strong commercial acumen within a defence/space-focused tech environment.