Service Delivery Manager - SCQF Level 8 Project Management Modern Apprenticeship

Thales; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid/flexible working

Tuition fees fully paid

Pension scheme

Health care plan

Learning & development support

Employee discounts

Life cover

Volunteer hours

Job summary

Thales UK is offering an apprenticeship for a Service Delivery Manager Apprentice in Scotland. The role focuses on coordinating service delivery, building customer relationships, and delivering value across Thales projects while studying towards a Project Management Modern Apprenticeship.

The programme combines live virtual lectures with coaching, online resources, and workplace experience. It includes a SCQF Level 8 qualification and a guaranteed permanent role upon completion.

Qualifications

• Highers required with Grade C or above or equivalent Level 3 qualification.
• 5 standards Grade A-C including English and Maths.
• Applicants must be resident in Scotland on or before 1 August 2027 and for the duration of the programme.

Responsibilities

• Coordinate and deliver services and programmes for Thales internal and external customers.
• Act as the link between customers and UK Services delivery teams to ensure value and satisfaction.
• Develop and maintain strong customer relationships and anticipate needs to deliver service excellence.
• Lead on project management and business finance aspects of service delivery.

Skills

Leadership

Customer relationships

Project management

Communication

Decision making

Commercial awareness

Digital operations

Operational strategy

Education

Highers

Equivalent Level 3 qualification

5 standards A-C incl English & Maths

Job description

Are you passionate about leadership and support engineering services?

Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what Thales has on offer…

Benefits of the programme:

• Earn while you learn with a competitive salary
• Gain hands-on, job-specific training and real-world experience
• Receive job-specific training and development
• Achieve a recognised qualification
• Secure a permanent role from the start of your apprenticeship
• Your tuition fees are fully paid

About the Role

• Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.
• Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
• The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
• Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

What You Will Learn

As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme

You will study towards a SCQF Level 8 Project Management Modern Apprenticeship with QA.

The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self-directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills

Entry Requirements

To apply, you will need:

Highers

• 2 Highers
• Grade C or above in any subject
• Or equivalent Level 3 qualification

Standards

• 5 standards Grade A-C including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme. You will also need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme.

Benefits

• Competitive salary of £24,000 per annum
• Performance-related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)

Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps.

PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.

Because of the work we do at Thales, all roles are subject to security requirements.

To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment.

To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history.

In addition, this role supports a UK Eyes Only programme and is therefore subject to government-mandated nationality restrictions. To satisfy the security clearance requirements for access to highly sensitive information, applicants must have been British citizens from birth and must not hold any other nationality. This requirement is determined by the UK Government and is a condition of programme access rather than an employment preference.

About the Company

Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.