Service Delivery Manager - Associate Project Manager Higher Apprenticeship

Thales; Templecombe; Hybrid; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive salary £24,000 per annum

Hybrid/flexible working options

Health Care Cash Plan

Contributory Company Pension

Employee discounts and wellbeing

80 Hours Volunteering per year

Zusammenfassung

Thales UK is offering a Service Delivery Manager Apprentice role that combines on‑the‑job experience with academic study. You will study toward the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy, supported by live lectures, coaching and online resources.

The programme covers integrated logistics, customer relationship management, operational strategy and project management, with a strong focus on real-world delivery and career development.

Qualifikationen

• Requires 2 A Levels or Level 3 equivalent such as BTEC Diploma, T Level or Level 3 apprenticeship
• 5 GCSEs grade 9-4 including English and Maths
• Applicants with a relevant degree are not eligible for this programme

Aufgaben

• Study towards Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy
• Participate in live virtual lectures, 1-2-1 coaching, online resources and self-directed learning
• Support delivery of services and programmes, collaborating with UK Services teams
• Develop skills in customer relationship management, operational strategy and project management

Kenntnisse

Project management

Customer relationship management

Leadership

Communication

Problem solving

Ausbildung

A Levels / Level 3 equivalent

GCSEs including English & Maths

Jobbeschreibung

Are you passionate about project management and support engineering services?

Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what Thales has on offer…

Benefits of the programme:

• Earn while you learn with a competitive salary
• Gain hands-on, job-specific training and real-world experience
• Achieve a recognised professional qualification
• Secure a permanent role from day one
• Have your tuition fees fully paid
• Build valuable experience and develop your career
• Work in a high-profile role where you can make a real impact from the start
• Learn from experienced professionals and develop skills that will support your long-term career growth

About the Role

• Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.
• Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
• The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
• Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

What You Will Learn

As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme

You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy.

The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self-directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

Entry Requirements

To apply, you will need:

• 2 A Levels grade C or above in any subject or equivalent Level 3 qualification such as BTEC Diploma (MM), T Level (Merit) or Level 3 apprenticeship
• 5 GCSEs grade 9-4 (A-C) including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme.

Benefits

• Competitive salary of £24,000 per annum
• Performance-related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)

Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps.

Because of the work we do at Thales, all roles are subject to security requirements.

To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment.

To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history.

In addition, this role supports a UK Eyes Only programme and is therefore subject to government-mandated nationality restrictions. To satisfy the security clearance requirements for access to highly sensitive information, applicants must have been British citizens from birth and must not hold any other nationality. This requirement is determined by the UK Government and is a condition of programme access rather than an employment preference.

About the Company

Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.