Strategic Seller Onboarding & Support Specialist

Dpdgroup; West Midlands; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Free life assurance (4x salary)

Vitality at Work

Free onsite parking

Job summary

DPDgroup is seeking a Commercial Support Agent to onboard, retain and develop strategic account sellers. You will manage inquiries via phone and email, ensuring accurate parcel details and packaging compliance.

Ideal candidates have strong customer service, administrative experience, and proficiency with Microsoft Office and Salesforce. A fast-paced environment and professional communication with stakeholders are essential.

Qualifications

• Strong administrative and customer support experience.
• Ability to thrive in a busy and fast-paced environment.
• Good organisational, customer service and computer literacy skills.

Responsibilities

• Onboard, retain and develop designated portfolio of sellers through proactive telephone and email account management.
• Be the first point of contact for sellers to ensure a lasting first impression.
• Check contents, weights and dimensions of parcels for sortation compatibility.
• Coordinate with Health & Safety for packaging authorisation and Lithium Battery agreements.

Skills

Customer service

Administrative support

Microsoft Office

Telephone manner

Stakeholder communication

Tools

Salesforce

G Suite

Job description

DPDgroup is seeking a Commercial Support Agent to onboard, retain and develop strategic account sellers. You will manage inquiries via phone and email, ensuring accurate parcel details and packaging compliance.

Ideal candidates have strong customer service, administrative experience, and proficiency with Microsoft Office and Salesforce. A fast-paced environment and professional communication with stakeholders are essential.