Strategic Seller Onboarding & CRM Support

DPD UK; Smethwick; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary

Vitality at Work

Free On Site Parking

Discounted shopping from 100’s of RETS

Milestone Days off

Free eye tests and glasses support

Job summary

DPD UK is seeking a Commercial Support Agent to onboard and nurture a portfolio of Strategic account sellers. You will manage onboarding, daily communications, and issue resolution while coordinating with Health & Safety, IT, and depot teams.

Role requires strong administrative and customer service skills, with the ability to handle high volumes and maintain accurate Salesforce records. Hybrid working with office and home days is offered.

Qualifications

• Strong administrative and customer support experience, ideally in a sales/CRM environment.
• Ability to thrive in a busy, fast-paced setting.
• Good communication and written skills with a confident telephone manner.

Responsibilities

• Onboard, retain and develop a designated portfolio of Strategic account sellers.
• Be the first point of contact for sellers to ensure a lasting first impression.
• Check parcel contents, weights and dimensions for sortation compatibility.
• Coordinate with Health & Safety for packaging approvals and lithium battery forms.
• Liaise with IT, Transport, and Depots to arrange routines and daily collections.
• Maintain daily onboarding progress updates and resolve seller issues within SLA.

Skills

Microsoft Office

Salesforce

Customer service

Communication skills

Organizational skills

Tools

Salesforce CRM

Job description

DPD UK is seeking a Commercial Support Agent to onboard and nurture a portfolio of Strategic account sellers. You will manage onboarding, daily communications, and issue resolution while coordinating with Health & Safety, IT, and depot teams.

Role requires strong administrative and customer service skills, with the ability to handle high volumes and maintain accurate Salesforce records. Hybrid working with office and home days is offered.