Strategic Retention Partner – Senior Accounts (Remote)

Compass Group UK & Ireland; Birmingham; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Contributory pension

Career development programmes

Healthcare benefits

Travel discounts

Employee discounts

Wellness programs

Job summary

Compass Group UK & Ireland is seeking a Strategic Retention Partner to protect and grow key client relationships within our Strategic Accounts portfolio. This senior, client-facing role will develop retention strategies, coordinate with operations, bid and sales teams, and drive renewal opportunities with senior client stakeholders.

You'll translate client priorities into actionable plans, identify risks early and champion long-term value across multi-site contracts in a remote/hybrid setup.

Qualifications

• Strong relationship-building with senior client stakeholders and operational teams.
• Commercial acumen including an understanding of contract value, margin protection and retention risk.
• Experience in a client-facing, operational, sales, retention or account-management environment.
• Confidence to challenge constructively and hold stakeholders to account.
• The ability to interpret client feedback and turn it into meaningful action.
• Strong communication, presentation and stakeholder-management skills.

Responsibilities

• Own the retention strategy for a portfolio of high-value strategic accounts.
• Develop evidence-led plans for contract retention, renewals, competitive tenders and pre-emptive extensions.
• Identify emerging risks early and ensure actions, ownership and timescales are clear.
• Lead strategic conversations with key client decision-makers.
• Help operational teams understand clients’ critical business priorities and turn insight into practical action.

Skills

Relationship-building

Commercial acumen

Client-facing experience

Stakeholder management

CRM planning

Tools

CRM systems

Job description

Compass Group UK & Ireland is seeking a Strategic Retention Partner to protect and grow key client relationships within our Strategic Accounts portfolio. This senior, client-facing role will develop retention strategies, coordinate with operations, bid and sales teams, and drive renewal opportunities with senior client stakeholders.

You'll translate client priorities into actionable plans, identify risks early and champion long-term value across multi-site contracts in a remote/hybrid setup.