VP, Global Customer Operations & Onboarding

Partnerize; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits

Flexible work environment

Job summary

Partnerize is seeking a Vice President of Customer Operations to drive post-sale delivery across onboarding, integrations, support, and delivery operations. Reporting to the CRO, you will translate strategy into execution, optimize time-to-value, and scale services margins with AI-powered efficiencies.

You will lead global, multi-disciplinary teams, define KPIs, and tighten handoffs between Sales, Customer Success, and Services to support account expansion and Net Revenue Retention.

Qualifications

• 6+ years leading customer operations and integrations in SaaS.
• Proven ITIL-style governance and multi-disciplinary leadership.
• Experience implementing automation and AI workflows.
• Strong analytics using KPI metrics (TTV, SLAs, CSAT, margins).
• Collaborates with Sales, Product and Customer Success leaders.
• Familiar with Asana, Zendesk, Jira, Salesforce.

Responsibilities

• Oversee onboarding, support, and delivery operations for global clients.
• Drive time-to-value, SLAs, and service margins.
• Scale automation and AI-driven workflows to reduce costs.
• Align teams across Sales, Product, and Customer Success.
• Mentor and develop high-performing, data-driven teams.

Skills

Leadership

ITIL governance

Analytics

Cross-functional collaboration

AI workflows

Execution

Stakeholder management

System familiarity

Tools

Asana

Zendesk

Jira

Salesforce

Job description

Partnerize is seeking a Vice President of Customer Operations to drive post-sale delivery across onboarding, integrations, support, and delivery operations. Reporting to the CRO, you will translate strategy into execution, optimize time-to-value, and scale services margins with AI-powered efficiencies.

You will lead global, multi-disciplinary teams, define KPIs, and tighten handoffs between Sales, Customer Success, and Services to support account expansion and Net Revenue Retention.