Strategic Partner Growth & Performance Lead

Actionstep; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Actionstep in the United Kingdom is seeking a Partner Manager to own day-to-day success and performance of our UK partner ecosystem. You will work at the intersection of relationships, delivery, and commercial growth to ensure partners are certified, productive, and driving revenue into our pipeline.

You’ll collaborate with Partner Enablement, Customer Success and Sales to build mutual success plans, monitor health and risk, and turn performance data into improvements.

Responsibilities

• Own a portfolio of key UK partner relationships, focusing on quality, certification, growth and customer satisfaction
• Build a strong operating rhythm through regular check-ins, performance reviews and success planning
• Maintain Partner Scorecards covering certification, implementation delivery, CSAT/NPS, health and risk
• Spot underperformance early and lead intervention plans alongside the UK Partner Director and relevant SMEs
• Support the onboarding of new partners and develop mutual success plans
• Work closely with Partner Enablement, Partner Project Operations and Customer Success to drive aligned customer outcomes
• Improve partner enablement, training and certification pathways
• Identify high-performing advocacy partners for case studies, references, speaking opportunities and co-marketing
• Turn partner feedback and performance data into meaningful improvements

Job description

Actionstep in the United Kingdom is seeking a Partner Manager to own day-to-day success and performance of our UK partner ecosystem. You will work at the intersection of relationships, delivery, and commercial growth to ensure partners are certified, productive, and driving revenue into our pipeline.

You’ll collaborate with Partner Enablement, Customer Success and Sales to build mutual success plans, monitor health and risk, and turn performance data into improvements.