Defence Medical Centre Lead Administrator

Serco Group Plc; Swindon; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible and hybrid working where able

Training and development opportunities

Pension scheme

Job summary

Serco Group plc is seeking a Medical Centre Lead Administrator to support the Defence Academy's healthcare delivery. You will oversee medical centre administration and reception activities, maintain patient records, and coordinate appointments to ensure smooth clinical operations.

You'll work with Defence DMICP and ERS systems, handle confidential information with discretion, and collaborate with clinicians and staff to uphold high standards of accuracy and confidentiality, while benefiting from

Qualifications

• GCSEs (A-C) in English or equivalent.
• Previous administration experience, ideally in a clinical/healthcare environment.
• Strong organisational skills with ability to manage workloads and priorities.
• Excellent communication skills and ability to handle confidential information with discretion.

Responsibilities

• Lead and support the delivery of medical centre administration and reception activities.
• Maintain patient records, process medical documentation, and ensure information is accurate and up to date.
• Complete opening and closing checks for the Medical Centre and equipment checks for the Nursing team when not available.
• Manage appointment systems and support daily clinics using DMICP.
• To ensure that telephone enquiries are dealt with promptly and ensure that telephones are answered in the absence of other staff.
• To use the NHS E-Referral Service (ERS) system to Manage the electronic appointment bookings.
• To upkeep and maintain the patient appointment spreadsheet and ERS Workbook, chasing reports from Hospitals and tasking the Doctors to action to close the entries.
• Booking in the dispensed medication when delivered from the Pharmacy and passing onto patients, using the Gov notify text messaging service.

Skills

Organisational skills

Communication skills

Discretion with confidential info

Education

GCSEs English (A-C) or equivalent

Tools

Microsoft Office

Job description

Serco Group plc is seeking a Medical Centre Lead Administrator to support the Defence Academy's healthcare delivery. You will oversee medical centre administration and reception activities, maintain patient records, and coordinate appointments to ensure smooth clinical operations.

You'll work with Defence DMICP and ERS systems, handle confidential information with discretion, and collaborate with clinicians and staff to uphold high standards of accuracy and confidentiality, while benefiting from