Strategic L&D Leader for Hospitality & Growth

BaxterStorey; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Apprenticeships opportunities

Job summary

BaxterStorey is seeking a strategic Learning & Development Manager based in London/Reading with UK travel to shape capability, leadership, and performance across the business.

You will partner with business leaders to design and deliver high-impact learning solutions, using data and stakeholder feedback to drive continuous improvement and to build a culture of growth and inclusion across multiple sites.

Qualifications

• Proven experience in Learning & Development in hospitality or fast-paced service.
• Strong track record designing development solutions for managers and teams.
• Strategic, commercially minded with ability to translate needs into solutions.
• Confident stakeholder management across multi-location leadership.
• Experience with blended learning, digital platforms, and data-informed evaluation.
• Organised and able to manage multiple projects in a multi-site business.
• CIPD or related L&D qualification desirable.

Responsibilities

• Shape and deliver the L&D agenda aligned with business priorities.
• Partner with leaders to diagnose capability gaps and prioritise development.
• Lead design and delivery of programmes in leadership, onboarding, compliance.
• Influence leaders to embed learning in day-to-day practice.
• Drive engagement with blended learning and on-the-job development.
• Collaborate with SMEs and external partners to implement solutions.
• Monitor impact using data to continuously improve outcomes.

Skills

L&D experience

Strategic thinking

Stakeholder management

Data-informed evaluation

Blended learning

Education

CIPD qualification

Tools

Learning platforms

Data analytics tools

Job description

BaxterStorey is seeking a strategic Learning & Development Manager based in London/Reading with UK travel to shape capability, leadership, and performance across the business.

You will partner with business leaders to design and deliver high-impact learning solutions, using data and stakeholder feedback to drive continuous improvement and to build a culture of growth and inclusion across multiple sites.