Key Account Manager

Mitie Group plc.; Stourbridge; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Life Insurance

GP Helpline

Employee Assistance Program

Job summary

Mitie Group plc. is seeking a Service Key Account Manager based in Stourbridge to manage key client relationships within our fire protection services.

You will liaise with clients, coordinate with the service team and drive improvements across accounts to ensure high levels of satisfaction and delivery success. The role requires strong relationship-building and contract management skills, plus the ability to work closely with the service and remedials teams to secure accurate quotations and

Qualifications

• Previous experience within a Key Account Manager or similar role.
• Experience within the sprinkler industry is desirable but not essential.
• Strong understanding of service-based contracts and client management.
• Excellent communication and relationship-building skills.
• Strong organisational skills.

Responsibilities

• Liaising with clients and building sustainable relationships.
• Coordinate with the service team before client meetings.
• Provide feedback to the service team for improvements.
• Work with the remedials team to quote successfully.
• Provide reports to the Service Manager on account activity.
• Identify opportunities to improve client relationships and service.
• Ensure works are scheduled and delivered effectively.
• Monitor KPIs, response times and client satisfaction.
• Handle any other reasonable requests.

Skills

Key Account Manager experience

Relationship management

Communication skills

Organisational skills

Sprinkler industry knowledge

Job description

Job Information

Job Title: Service Key Account Manager

Location: Stourbridge

Reports To: Service Department Manager

About the Company

Argus Fire, launched in 1982, is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London. Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.

Why join us?

Come and work with a talented, motivated and friendly group of like-minded colleagues. Be supported and encouraged to develop your skills and knowledge through structure training and coaching from experienced colleagues. Best part of a company that invests heavily in apprenticeships and ongoing learning and development.

Duties

• Liaising with clients and building sustainable relationships
• Liaising with the service team prior to key client meetings to discuss actions
• Providing feedback to service team to implement corrective actions
• Working closely with remedials team to allow for quotations to be completed successfully
• Providing reports and updates to the Service Manager on key clients' account management activities
• Continually looking for ways to improve the relationships with key clients and the service we offer
• Conducting regular client review meetings to assess service performance and identifying any improvement opportunities
• Working with the wider service team to ensure works are scheduled and delivered effectively
• Monitoring contract performance including KPIs, response times and client satisfaction
• Any other reasonable requests from the business

Candidate Skill Requirements

• Previous experience within a Key Account Manager or similar role
• Experience within the sprinkler industry is desirable but not essential
• Strong understanding of service-based contracts and client management
• Excellent communication and relationship building skills
• Strong organisational skills

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Life Insurance
• 24 hours GP Helpline
• Employee Assistance Program