IT Service Delivery Lead: Change & Delivery

American Express Global Business Travel; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Amex GBT is hiring in Manchester, United Kingdom for a Service Delivery Manager to lead end-to-end technology implementations and process improvements. You will partner with stakeholders to identify challenges and design comprehensive solutions while coordinating across technical teams, service desk staff and end-users.

The role requires strong project management, IT service delivery expertise, and ITIL/PM certifications plus experience in complex IT environments.

Qualifications

• Proven ability to define, design, and deliver technology solutions.
• Strong project management capabilities with demonstrated success.
• Experience managing complex implementations in IT service environments.

Responsibilities

• Partner with stakeholders to identify operational challenges and define solutions.
• Lead end-to-end delivery of technology implementations and process improvements.
• Coordinate across technical teams, service desk staff, and end-users.

Skills

Project management

IT service delivery

Stakeholder management

Leadership

Change management

ITIL

Education

ITIL Certification

PMP or Agile certification

Lean or Six Sigma

Tools

Ticketing systems

IT infrastructure

End-User Computing

Job description

Amex GBT is hiring in Manchester, United Kingdom for a Service Delivery Manager to lead end-to-end technology implementations and process improvements. You will partner with stakeholders to identify challenges and design comprehensive solutions while coordinating across technical teams, service desk staff and end-users.

The role requires strong project management, IT service delivery expertise, and ITIL/PM certifications plus experience in complex IT environments.