Strategic IT Relationship & Service Delivery Manager

Capgemini; Horsell; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Learning & development

Job summary

Capgemini in the United Kingdom seeks an experienced Service Delivery lead to drive service excellence across ITIL-based processes, focusing on client satisfaction and cost efficiency. You will partner with operations and technical teams to ensure seamless delivery and continuous improvement, while effectively communicating with key stakeholders.

You will stay abreast of GenAI trends and apply them to enhance service delivery, while managing relationships with challenging clients and driving

Qualifications

• Executive level communication with senior stakeholders.
• Understanding of ITIL processes and service management best practices.
• Awareness of cloud and end-user services and their impact on operations.
• Knowledge of GenAI tools and applying them to service delivery.

Responsibilities

• Steer service delivery with a focus on client satisfaction and cost efficiency.
• Collaborate with IT and business stakeholders to align services with priorities.
• Report on services and financials, including forecasting and invoicing.

Skills

Executive communication

CxO relationships

ITIL knowledge

GenAI awareness

Cloud awareness

Cost management

Client satisfaction

Job description

Capgemini in the United Kingdom seeks an experienced Service Delivery lead to drive service excellence across ITIL-based processes, focusing on client satisfaction and cost efficiency. You will partner with operations and technical teams to ensure seamless delivery and continuous improvement, while effectively communicating with key stakeholders.

You will stay abreast of GenAI trends and apply them to enhance service delivery, while managing relationships with challenging clients and driving