Strategic IT Partner for Customer & Project Success

Sapiens; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Sapiens seeks an IT Business Partner to bridge business needs and IT strategy for Customer & Project Success in London-based hybrid mode. You will shape requirements, translate processes into system needs, and define roadmaps across applications, reporting, and controls.

You will lead a team of admins and specialists, collaborating with central IT and external partners. The role demands a blend of business analysis, solution design, and hands-on leadership across strategic planning and

Qualifications

• 8+ years in IT business-partnering, systems ownership, or platform product management, ideally in a PE-owned or high-growth software company.
• Strong experience in enterprise applications, business systems, or technology partnering roles.
• Blended skill set spanning business analysis, functional consulting, solution design, and systems optimisation.
• Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.
• Experience with platforms relevant to the assigned domain.
• Strong stakeholder management, communication, and problem‑solving skills.
• Experience leading or coordinating the work of administrators, analysts, or third‑party partners.
• Comfortable working across both strategic planning and hands‑on functional leadership.
• Degree in a relevant discipline or equivalent experience; relevant certifications are an advantage.
• Proven track record working for a Born-in-the-Cloud or Cloud-Native technology company — must have.

Responsibilities

• Act as lead IT partner for the Customer Success and Project Success and build strong relationships with stakeholders and subject matter experts.
• Understand business processes, challenges, and priorities, and translate these into clear system and technology requirements.
• Recommend fit-for-purpose solutions and improvements across applications, workflows, integrations, reporting, and controls.
• Own and shape the application roadmap for the domain, including enhancements, optimisation opportunities, and longer-term change.
• Direct the day-to-day work of system administrators and application specialists.
• Collaborate with central IT functions such as infrastructure, security, data, integration, support, and architecture to ensure solutions are aligned with enterprise standards.
• Engage third-party vendors and implementation partners where required for delivery, support, or specialist expertise.
• Manage application upgrades and corresponding communication and change management to the business.
• Manage incidents related to the applications in your domain.
• Manage license utilisation and facilitate purchase and renewals.
• Provide direction and prioritisation to system administrators or application specialists delivering configuration, support, and maintenance activities.
• Work with technical teams, vendors, and delivery partners to ensure solutions are implemented effectively and aligned with business needs.
• Support testing, business readiness, user adoption, and continuous improvement across the application landscape.
• Monitor application performance, service issues, adoption, and user feedback to drive continuous improvement.
• Act as a trusted advisor and escalation point for business system needs within the domain.

Skills

IT business-partnering

Enterprise applications

Stakeholder management

Business analysis

Platform ownership

Cloud-Native

Leadership

Governance

Vendor coordination

Requirement translation

Education

Relevant degree

Tools

ServiceNow

Job description

Sapiens seeks an IT Business Partner to bridge business needs and IT strategy for Customer & Project Success in London-based hybrid mode. You will shape requirements, translate processes into system needs, and define roadmaps across applications, reporting, and controls.

You will lead a team of admins and specialists, collaborating with central IT and external partners. The role demands a blend of business analysis, solution design, and hands-on leadership across strategic planning and