Strategic Internal Communications Lead

Costa Coffee; St Albans; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual discretionary bonus

Share Investment Plan through Coca‑Col

Matched pension contributions up to 10

Private healthcare

50% discount in Costa-owned stores

A range of wellbeing, financial and…

Job summary

Costa Coffee is seeking an experienced Internal and Leadership Communications Manager to shape how more than 20,000 Costa team members understand our strategy, leaders and culture. Hybrid in St Albans, you will partner with senior leaders to transform priorities into clear narratives and engagement.

You will own the communications strategy and lead on key campaigns, executive messaging for meetings and milestones, and use measurement to show impact across our global business.

Qualifications

• Extensive internal and leadership communications experience in a large/global organisation.
• Proven ability to translate business priorities into compelling narratives.
• Credibility advising, influencing and guiding executive and senior leaders.
• Proven leadership of high-profile campaigns and multi-channel communications.
• Experience managing complex, sensitive and fast-moving communications.

Responsibilities

• Own and deliver our internal and leadership communications strategy, annual plan and communications drumbeat, translating business priorities into a rhythm of campaigns and leadership moments.
• Shape executive and leadership communications across company-wide meetings, events and key strategic moments.
• Lead communications planning and delivery for major business change and transformation initiatives, including complex or sensitive communications moments.
• Act as the communications lead for major business priorities, organisational change and strategic programmes.
• Partner with senior and executive leaders, advising on communications strategy and stakeholder engagement, while working collaboratively across communications and business teams.
• Set the measurement approach for internal communications, using insight to demonstrate impact and continuously improve.

Skills

Internal communications

Leadership communications

Writing & storytelling

Stakeholder management

Executive advisory

Campaign leadership

Job description

Costa Coffee is seeking an experienced Internal and Leadership Communications Manager to shape how more than 20,000 Costa team members understand our strategy, leaders and culture. Hybrid in St Albans, you will partner with senior leaders to transform priorities into clear narratives and engagement.

You will own the communications strategy and lead on key campaigns, executive messaging for meetings and milestones, and use measurement to show impact across our global business.