Internal Communications Manager

Costa Coffee; St Albans; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual discretionary bonus

Share Investment Plan through Coca‑Col

Matched pension contributions up to 10

Private healthcare

50% discount in Costa-owned stores

A range of wellbeing, financial and…

Job summary

Costa Coffee is seeking an experienced Internal and Leadership Communications Manager to shape how more than 20,000 Costa team members understand our strategy, leaders and culture. Hybrid in St Albans, you will partner with senior leaders to transform priorities into clear narratives and engagement.

You will own the communications strategy and lead on key campaigns, executive messaging for meetings and milestones, and use measurement to show impact across our global business.

Qualifications

• Extensive internal and leadership communications experience in a large/global organisation.
• Proven ability to translate business priorities into compelling narratives.
• Credibility advising, influencing and guiding executive and senior leaders.
• Proven leadership of high-profile campaigns and multi-channel communications.
• Experience managing complex, sensitive and fast-moving communications.

Responsibilities

• Own and deliver our internal and leadership communications strategy, annual plan and communications drumbeat, translating business priorities into a rhythm of campaigns and leadership moments.
• Shape executive and leadership communications across company-wide meetings, events and key strategic moments.
• Lead communications planning and delivery for major business change and transformation initiatives, including complex or sensitive communications moments.
• Act as the communications lead for major business priorities, organisational change and strategic programmes.
• Partner with senior and executive leaders, advising on communications strategy and stakeholder engagement, while working collaboratively across communications and business teams.
• Set the measurement approach for internal communications, using insight to demonstrate impact and continuously improve.

Skills

Internal communications

Leadership communications

Writing & storytelling

Stakeholder management

Executive advisory

Campaign leadership

Job description

Internal and Leadership Communications Manager

Hybrid St Albans

Shape how more than 20,000 Costa team members connect with our strategy, leaders and culture. You'll drive high-impact communications that build clarity, confidence and connection across our global business, partnering closely with senior leaders to bring Costa's priorities to life.

At Costa Coffee, we are what we craft. As part of The Coca-Cola System, we're bringing great coffee experiences to customers in over 50 countries across stores, machines, and on the go.

So, why Costa Coffee?

We're passionate about creating an environment where everyone can thrive. When you join Costa, you'll enjoy:

• Annual discretionary bonus
• Share Investment Plan through Coca-Cola
• Matched pension contributions up to 10%
• Private healthcare
• 50% discount in Costa-owned stores
• A range of wellbeing, financial and lifestyle benefits

We champion diversity, equity and inclusion, creating a culture where everyone can bring their authentic self to work.

What you'll do

You’ll shape how Costa Coffee's team members understand where we're heading, why it matters and the part they play in our success. You'll combine strategic thinking with hands-on delivery, turning Costa's priorities into a clear and compelling team member narrative. You'll:

• Own and deliver our internal and leadership communications strategy, annual plan and communications drumbeat, translating business priorities into a rhythm of campaigns, leadership moments and communication activity
• Shape executive and leadership communications across company-wide meetings, events and key strategic moments
• Lead communications planning and delivery for major business change and transformation initiatives, including complex or sensitive communications moments.
• Act as the communications lead for major business priorities, organisational change and strategic programmes
• Partner with senior and executive leaders, advising on communications strategy and stakeholder engagement, while working collaboratively across communications and business teams
• Set the measurement approach for internal communications, using insight to demonstrate impact and continuously improve

Who you are

You’ll be an experienced communications leader who can move confidently between strategy, senior counsel and high-quality delivery. You'll bring:

• Extensive internal and leadership communications experience within a large, complex or global organisation
• A strong track record of translating business priorities into compelling narratives, supported by excellent writing, storytelling and stakeholder management skills
• Credibility and confidence advising, influencing and constructively challenging executive and senior leaders
• Proven leadership of high-profile campaigns, leadership events and multi-channel communications from strategy through to measurement
• Excellent judgement, with experience managing complex, sensitive and fast-moving communications
• Significant experience leading communications for change, transformation or organisational evolution
• Experience in retail, hospitality or FMCG would be useful, but isn't essential.

Where you'll work:

Our Support Centre teams work flexibly, combining home working with in-person collaboration. From January 2027, we'll be based in our new St Albans office, with teams coming together three days a week.

A rare opportunity to shape how one of the world's most recognised coffee brands communicates with its people, partnering with senior leaders to influence culture, engagement and business performance across a global organisation.